Store Manager - New Store

Retail Store Manager – IQOS
Location: Westfield White City, London
Salary: £36,500
Contract: Permanent
Hours: 40 hours per week
Benefits: Competitive salary, performance-related monthly store bonus, pension

Please note: Applicants must be aged 18+ due to the nature of the product.

Are you a confident, results-driven retail manager?

We’re looking for an experienced leader who can inspire a team, drive operational excellence, and deliver outstanding store performance. If you excel at coaching, motivating, and developing staff while achieving ambitious sales targets, this is the role for you.

About IQOS

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.

The Role: Retail Store Manager

As Retail Store Manager, you will have full responsibility for your store’s performance, leading your team to deliver exceptional results in sales, service, and operational standards.

Key Responsibilities:

• Lead, coach, and develop a retail team, setting clear performance expectations and delivering ongoing feedback

• Drive sales performance and ensure the store achieves or exceeds targets

• Oversee all operational aspects of the store including stock management, reporting, cash handling, and opening/closing procedures

• Implement strategies to improve store efficiency, customer experience, and team engagement

• Maintain high product knowledge and ensure your team is fully trained and confident in communicating IQOS features

This is a leadership-focused role, with full training and support provided to help you succeed.

About You

The ideal candidate is a professional Retail Store Manager who:

• Excels at leading, motivating, and developing a high-performing team

• Is results-driven and accountable for achieving store targets

• Has strong operational knowledge and experience managing all aspects of a retail

• Demonstrates strategic thinking and problem-solving skills

• Is customer-focused, enthusiastic, and passionate about delivering excellence

• Builds strong relationships with team members and stakeholders

• Has high emotional intelligence and inspires confidence in others

Interview Process

· Screening call

· 1st stage Virtual Interview

· 2nd stage in person Interview in Hammersmith

Take the next step in your retail management career and join us as a Store Manager at Westfield White City .

INDHP