Haematology- Appointment Clerk & Receptionist

Job overview

To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics

To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trust's Access Policy at all times.

This post is only available to King's College Hospital NHS Foundation Trust staff

Main duties of the job

To p rovide a high standard of receptionist and general administrative support, to all outpatient clinics.

Be courteous and professional when dealing with patients, colleagues and other stakeholders, adhering to service guidelines and standards.

To ensure that everyone who attends the Haematology Outpatient department are treated with the highest level of customer care.

To be flexible and helpful in assisting colleagues and to abide by the Trust's standards.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

JOB SUMMARY:

• To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics

• To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.

• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

• To ensure adherence to the Trust’s Access Policy at all times.

Person specification

Education and Qualification

Desirable criteria

• Knowledge of hospital systems such as EPIC
• GCSE A-C grade in English or equivalent

Experience

Essential criteria

• Previous clerical/reception experience coupled with the ability to liaise effectively with all levels of staff
• Ability to work under pressure and exercise judgement when dealing with enquiries

Skills and Competencies

Essential criteria

• Ability to register and process data accurately
• Ability to prioritise work within fast changing environment and meet deadlines
• Able to adapt to a busy environment and be flexible to the needs of the unit.
• Ability to use own initiative.

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.