NOC Engineer

Opticore IT are currently searching for a NOC Engineer to join Opticores NOC to provide support to our managed service clients, fixing faults, planning maintenance. This role will be working with a team of engineers to proactively maintain and reactively fix our clients network when they have issues.

The NOC is a fast-paced environment based 3 days a week in our London HQ, with the need to travel onsite to clients on occasion to fix faults if required.

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more.

What you'll be doing:

• Working in our Network Operations Centre as a 2nd line Network Support Engineer.
• Diagnose and solve 2nd line problems and incidents with limited supervision and within SLAs.
• Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
• Troubleshoot system and network problems, ID root cause and escalate when appropriately.
• Work closely with the 3rd Line team to resolve complex problems.
• Administer and maintain customer infrastructure via change control.
• Perform RMAs, software upgrades and patch management, for several vendors.
• Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
• Support our Services delivery function by generating appropriate reporting.

What you'll bring:

• Certified CCNA Network Engineer and working towards CCNP
• Min. 2 Years experience within a network support environment
• Must have been exposed to administering and upgrading Routers, Switches, and Firewalls
• Must be flexible (Participate in On-call Rota and occasional weekend working, and also be part of a shift pattern 0700hrs – 2000hrs Mon – Fri.
• Palo Alto Firewalls
• Cisco Meraki
• Must have working knowledge of ITIL processes (Change Management, Incident Management,)

What you’ll gain:

Here at OpticoreIT we believe in investing in our team as we understand that we are only as great as our engineers, so learning and development is a big deal for us. Whether you’re going for a CCNP, CCIE, Hashicorp, Python, Cloud Technology or anything in between OpticoreIT has your back with all our training, labs, courses, and shared knowledge and the most important part it’s all free! On top of that, we also give you:

• Competitive Salary & discretionary bonus
• 23 days holiday + bank holidays
• Private healthcare & dental
• Pension
• EV car, workplace nursery, tech, and cycle-to-work salary sacrifice schemes
• Team & Company Social events
• EMI share scheme

Diversity:

At Opticore IT we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application.

We want you to feel empowered to let us know if you require any adjustments to be made with your application or interview process so please speak to our recruitment team.