Technical Support Engineer
Technical Support Engineer – 36320662
Location: Staines, Surrey
Length: 12 Months
Start date: 25/08/2025
Rate: £162.67
Hours: 40 Hours per week (Hybrid, 2-3 days per week onsite)
Our client seeks a Technical Support Engineer to capitalize on the company’s momentum. The clients enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application.
Responsibilities:
- Providing support to users/administrators of our platform.
- Supporting and contributing to the growth of best practices for the delivery of support services
- Understanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
- Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in the queue with little or no supervision
- Engaging with functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolutionSkills & Experience:
- Demonstrated ability to troubleshoot complex technical issues
Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies in UNIX/Windows. - Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST
- Experience with troubleshooting tools such as Wireshark, Traceroute
- Solid understanding of object-oriented programming skills (Java strongly preferred)
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analysing log files and standard debugging concept
- Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management
- Excellent communication skills (verbal and written)
- Code debugging & Troubleshooting
Network and Operating System debugging skills
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