Receptionist / Administrator

Receptionist / Administrator

Location: Raynes Park Health Centre, 1 Lambton Rd, London SW20 0LW

Contract Type: Permanent - Part Time

Hours: 20 hours per week, working shifts between the hours of 8.00am and 8.00pm covering 4 days per week Monday to Saturday

Salary: £12.85 per hour

We make health happen

The Dermatology Partnership is a growing group of private clinics, who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples’ lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do, striving to be the best at what we do and believe that our patients’ trust is earned through the delivery of clinical services to the highest standard.

As Receptionist / Administrator, you are responsible for supporting the overall Reception function within the Clinic. You will ensure that patients receive a friendly, efficient and professional service. You are a crucial part of the team looking after the day-to-day running of the clinic.

Role Responsibilities:

• Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.

• Answer incoming telephone calls promptly and professionally, directing queries appropriately and providing accurate information to patients, consultants, and internal teams.

• Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.

• Assist with doctors’ and nurses’ administrative needs and responding to queries.

• Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.

• Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation, and end-of-day responsibilities.

Key Skills / Qualifications needed for this role:

• Experience of working in a high-level customer face to face customer service environment is essential

• A strong work ethic with a proactive and dependable approach

• Genuine passion for delivering exceptional patient care and service

• Excellent communication skills, both verbal and written

• A collaborative team player who contributes positively to the environment

• Strong organisational skills with attention to detail

• Comfortable using IT systems and handling administrative tasks

• A friendly, welcoming manner with a focus on creating a positive patient experience

Benefits:

• Perkbox rewards, discounted shopping and celebrations

• Employee Assistance Programme – access to wellbeing and free counselling services

• Ongoing training and professional development throughout your career at TDP

• 25 days of annual leave entitlement in addition to public holidays (pro-rata)

• Contribution to the company pension scheme (differs by practice)

• Employee discounts for dermatology/aesthetic treatments and skin care products

Why The Dermatology Partnership?

We are dedicated to delivering expert medical, surgical, and aesthetic skincare, guiding each patient through their unique journey. We aim to be recognised as the UK's leading provider of clinical dermatology, attracting top clinicians and support teams. We support, understand, and value our patients and colleagues in our welcoming clinics, fostering a culture of trust, respect, and teamwork. We celebrate outstanding performance and take pride in our clinical excellence, our team, and the professional services we offer our patients.

Our commitment to innovation drives us to be flexible, agile, and adaptable, encouraging everyone to contribute to shaping our services now and in the future. We love what we do and are dedicated to making a difference in people's lives. Our values reflect our passion for our work and our commitment to providing exceptional care in a supportive and innovative environment.