Private Client Lending Operations Team Leader

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Description of role and key responsibilities

Private Client Lending Operations (PCLO) is responsible for all post credit operational activities associated with lending to High-net-worth individuals. This includes organising valuations of the security, drafting loan offer letters, engaging with external solicitors, pay away of funds and managing all other post completion lifecycle events.

As a Workflow Lead within Private Client Lending Operations (PCLO), sitting in either ‘Loan Originations' or ‘Sales Ops & Servicing', you will be responsible for the day-to-day management of teams ‘Business as Usual' activities.

You will be expected to enable the team to deliver a high quality service to our clients whilst ensuring the risk to the business isn't compromised. You will do this by:

• Ensuring workflow is appropriately allocated and managed amongst the team to meet business and client expectations.
• Managing team annual leave and absences.
• Running the team huddles and meetings.
• Escalating to the Team Manager where issues arise with service levels and performance so they can effectively manage stakeholder communication and prioritise change accordingly.
• Being the go-to point of contact for the team and bankers when they need to escalate queries, helping them come to a suitable resolution for both the client and the bank.
• Acting as an authoriser- approving the teams work where required e.g., large payments.
• Supporting the team with ongoing training and development, both at an individual and team level, including ensuring mandatory training is completed, developing training plans for new team members and coaching existing team members to become experts in their field.
• Applying a continuous improvement mindset to all team activities and processes, and escalating where you see opportunities.
• Representing Lending Operations at meetings with both internal and external stakeholders, including pipeline management meetings with the wider lending business.

Core Skills and Knowledge:

• Experience in managing workflow and approving others work.
• Experience in coaching individuals toward business and personal goals, as well as improving performance and quality across a team.
• Excellent knowledge of operational processes and regulatory obligations processes involved in mortgage and personal lending.
• Proven ability of balancing client experience against business and operational risk.
• Comfortable engaging with stakeholders at all levels and representing the department at internal and external meetings.

Personal Attributes

• Excellent communication skills with the ability to influence stakeholders and manage expectations.
• Good organisation (effective time management).
• Strong attention to detail.
• Analytical mind set - ability to problem solve and take ownership of creating positive outcomes.
• Passionate about providing extraordinary service to our clients and improving operational process.
• Energetic and enthusiastic, a self-starter who is keen to work hard and can motivate others.
• Enjoys working as part of a wider team and interacting with a variety of stakeholders at all levels.

Any other attributes that would be helpful, but not essential for the role .

CeMap qualification and knowledge of the MCOB & CCA regulations would be advantageous.

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary

Non-contributory Pension & Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness & Income Protection

Travel

Season Ticket Loan & Electric Vehicle Scheme

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Recite Me

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If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.