ICT Analyst Specialist / Technical Engineer

Job overview

We have an exciting opportunity to join our team as a full-time Senior Analyst within the Cadence team in the Information Technology Clinical Systems (ITCS) directorate. This role offers the chance to develop your programme management experience within the NHS while supporting the continued optimisation and stability of the Epic Electronic Health Record (EHR).

ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic systems that underpin the delivery of digital services across Guy's and St Thomas' (GSTT) and King's College Hospital (KCH). We are looking for candidates with strong digital aptitude, excellent problem-solving skills, and an understanding of NHS workflows, particularly within community and outpatient services. The role requires the ability to manage competing priorities while building effective relationships with clinical, operational, and technical stakeholders.

Working within a supportive team led by an Application Manager and Deputy Application Manager, you will collaborate with stakeholders to review, design, configure, test, and deploy Epic workflows and clinical content. You will also provide timely support to end users, resolve system issues, and contribute to optimisation projects, software upgrades, and future platform enhancements.

Main duties of the job

Main duties of the job

• Managing, co-ordinating and leading the configuration requirements and ensuring build is delivered in a timely way.

• Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;

• Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;

• Being a key member of a designated Configuration and Application team ensuring design integrity

• Analysing and suggest ways to improve current workflows and working practices;

• Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;

• Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the team’s progress to the appropriate forums , adapted in a way in which makes it easy for the audience to understand;

• To assist in the delivery of the Trust's EHR system

Working for our organisation

Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in South East London. Together the Trusts have an annual turnover of nearly £3bn and employ around 49,000 staff, with main GSTT sites at St Thomas' Hospital and Guy's Hospital, and main KCH sites at King's College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King's Health Partners AHSC(KHP), and Guy's and St Thomas' merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.

The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care.

Detailed job description and main responsibilities

Detailed job description and main responsibilities

• Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary; 

• Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;

• Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.

• Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience;

• Work with Principal Trainers to ensure awareness of build development and changes;

• Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent configuration changes to build as appropriate ;

• Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or DT&i colleagues to discuss workflows and/or areas of concern and/or take notes of any action points;

• Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience;

See the full job description and person specification for more details

**Please note that candidates who do not hold a current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite**

** This role requires hybrid working with a 50/50 split and will necessitate travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites.

Person specification

Education & Qualifications

Essential criteria

• Degree level qualification or equivalent experience
• Post qualification Masters degree, or significant experience in Healthcare equivalent to Masters degree level
• Evidence of further clinical training in a specific clinical field
• Evidence of configuration expertise used in an Enterprise solution

Desirable criteria

• ISEB Business Analysis Diploma
• PRINCE2© Foundation

Previous Experience

Essential criteria

• Proven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a systems development environment preferably within the NHS or health care related field
• Healthcare system design and configuration experience
• Significant experience of interpreting business/clinical requirements and considering the impact on IT services
• Demonstrable experience documenting and mapping workflows as well as the results of the clinical analysis
• Demonstrable experience of producing qualitative work in very aggressive timescales

Desirable criteria

• Experience in change management with respect to the relationship between clinician, business processes, risk management and solution functional capabilities.

Skills, Knowledge & Ability

Essential criteria

• Experience in the analysis and design of clinical solutions to meet clinicians’ and business requirements.
• Proven ability to present a range of highly technical and highly complex information clearly and concisely in potentially contentious situations.
• Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion
• Ability to manage multiple streams of work simultaneously

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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Relying too much on AI can negatively impact your chances of success because automatically generated answers:

• might not be specific or relevant enough to address the criteria in the recruitment profile
• often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
• could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.