Retail Assistant

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, high-performing hotel team renowned for its approach and delivery of unparalleled service.

As a Retail Assistant, you will be responsible for:

• Deliver "best in class" customer service to help grow the customer base.
• Support the team to ensure the best visual standards within the store to create an exciting environment for customers and team.
• Keep up to date with product knowledge to ensure you are offering the best advice to customers.
• Enhance the consumer experience in a luxury hotel retail environment
• Work closely with the team to ensure the boutique is well stocked and customer feedback is passed onto the wider team.

Successful candidates for our Retail Assistant opportunity will:

• Show a commitment to consistent quality in our product and service.
• Be excited to work for London’s leading hotel group.
• Be a confident storyteller.
• Have an agile mindset that can adapt to new challenges and ‘in the moment’ situations.
• Have a keen interest in upcoming trends, especially in the luxury market.
• Have excellent organisational skills, ability to multitask, prioritise efficiently and achieve deadlines.
• Have excellent communication and interpersonal skills.
• Have experience in a luxury Retail Environment.
• Be fluent in English language
• Provide intuitive service. You will listen to and understand our customers’ needs and create an exceptional service experience that results in lasting memories.
• Be motivated and creative.
• Have a passion for luxury and quality products, be a team player who is who is keen to learn and be challenged.
• Be available to work weekdays. weekends as well as some public holidays.
• Have experience with Shopify and Excel. Knowledge of Micros and Adaco is advantageous.
• Additional language skills are a bonus

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability:

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support:

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development:

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable Experiences:

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.