Store Manager - London, White City
- Day-to-day retail operations (including staffing, training, sales, visual merchandise, key-holding, administration, banking and floor planners) to meet company expectations
- Overall responsibility for Health & Safety and security issues within the store including implementing search procedures Achieving set KPI’s in line with the stores budgets
- Monitoring P&L and managing all controllable costs for the store (including payroll)
- Driving sales performance targets (e.g. Conversion, ATV & UPT)
- Implementing and driving high standards of customer services within the store
- Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention etc.
- Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop etc.), efficient operations and enhancing customer experience
- Great relationship management that delivers results through effective teamwork.
- You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same.
- You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team .members.
- You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
- You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
- You’ll lead the way and role model on all things DE&I & wellbeing.
- Passion for our product.
- Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
- Experience of coaching, developing and mentoring a retail team (including dealing with performance issues.
- Sales oriented and able to drive others to achieve store goals and objectives.
- Excellent communication, numeracy & literacy skills.
- Good I.T literacy– experience of Microsoft Office applications, Scheduling tools, Cash Management & EPOS systems
- Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.
- Bonus incentives
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- 2 paid volunteer days per year
- Generous holiday allowance
- Matched pension contributions
- Private Healthcare
- Complimentary access to virtual GP via the RetailTrust
- Opportunities for growth
- Access to our Employee Assistance Programme & Mental Health First Aiders
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