Portals Platform Owner - Engine by Starling - London

At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. 

Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. 

About the Role

As a Portals Platform Owner at Engine, you will collaborate closely with teams across Technology and work with the product engineering web teams as well as our client experience web team to ensure that our web portals meet the needs of clients and aligns with the company’s broader strategy and risk appetite. You will act as the voice of our clients across the portals department but also across the organisation.

You will also be well-connected with the broader Product practice. At Engine, we spend our time building products that we’re really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We think being good at product requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We’re open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications.

Key Responsibilities

• Define and execute the web platform strategy: Work with web engineering teams and domain product owners to deliver high-impact outcomes that ensure strong product consistency across all portal features.
• Gather feedback and break down problems: Actively listen to teams for pain points and feedback, gather requirements, and break down complex problems into actionable projects across teams.
• Drive adoption and advocacy: Promote the platform’s capabilities, educate teams and stakeholders and ensure widespread adoption via documentation, training and internal marketing.
• Measure success: Define key success metrics (e.g., user discoverability)
• Ensure security and compliance: Partner with security and compliance teams to embed best practices and ensure regulatory requirements are met.

Requirements

• Strong communication skills, with the ability to simplify and provide clarity on complex, architectural problems to a wide range of stakeholders, from junior engineers to executive leadership.
• Data-driven mindset with experience in making evidence-based product decisions.
• Experience in making evidence-based product decisions using both qualitative and quantitative data, specifically within a web development context.
• A proven ability to act as a voice for the user and influence teams and stakeholders without direct authority, particularly in engineering-led environments.
• You should be comfortable working directly with engineers, both internally and externally. You can "speak their language" and have a strong understanding of how they would build new features in our portals.

Nice to have

• Hands-on engineering experience or a technical background, particularly in web development.
• Experience in the FinTech or banking industry.
• Experience in taking a software from an internal tool to an external, revenue-generating product.

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Stage 1 - 45 mins with someone from the tech team
• Stage 2 - 60 min with two team members
• Stage 3 - Final with either CTO/ Deputy CTO or Engineering Director

Benefits

• 33 days holiday (including public holidays, which you can take when it works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.