Rehousing Support Officer- LBS-010

Job Category : Housing
Location : 160 Tooley Street, Southwark Councill
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £22.83

The next phases of demolition and rehousing are critical stages in both estate renewal programmes and the council is obliged to fulfil its contractual obligations of providing vacant possession to the respective builders which may include obtaining compulsory purchase orders to achieve this for the Aylesbury and Tustin Estates. The successful candidates will need to have experience of working in a local authority or social housing setting, supporting residents with rehousing to facilitate estate renewal programmes.
PURPOSE OF THE JOB
The Rehousing Support Officer role will provide an important role in ensuring that tenants and leaseholders within estate renewal construction projects receive a first class and dedicated service to enable them to move seamlessly from their existing homes to a new home.
This role is essential to help us deliver on our goals to increase resident satisfaction, provide high level of housing and improve the overall service experience for residents that are faced with challenging circumstances. You will:

Be instrumental in establishing positive relationships between internal stakeholders and our residents through challenging circumstances.

Work collaboratively with other teams and departments to achieve aims of the council and deliver the highest standards of service to our residents.

To establish a culture where the council achieve results, to take a lead on finding improved ways of working that utilise our great staff and make best use of technologies.

Be easy to deal with, trusted and to provide resolutions to our resident service requests.

To be responsible for implementing and managing chain rehousing for both permanent and temporary housing.

Be responsible for tracking void targets and monitoring KPI’s.

Be an ambassador role, promoting the highest standards of resident service across the council.

Knowledge, including educational qualifications
Knowledge and experience of working on a estate renewal project
Ability to work on own initiative, identifying priorities and setting own targets where necessary
Working knowledge of rehousing, allocation and lettings processes
Experience of providing key performance indicators statistics and reports

Experience:
Experience in administering, monitoring and tracking resident movements within a local authority or housing association environment
Experience in dealing sensitively with customers in challenging and complex environments and applying good problem-solving skills
Experienced in working with a range of resident groups including leaseholders
Experience of working on development or major works schemes within social housing in a resident focused role
Experience of collating information from a number of sources and using this to create, populate and update project plans
Experience of communicating effectively with customers and at all levels of the organisation