Rents & Voids Officer

Job Advert

Contract Type: Permanent

Hours per week: Part-time, 15 hours

Department: Adult Services (Housing Services)

Location: Based across our Westminster and Wandsworth offices

Are you an organised, detail-oriented housing professional with a passion for supporting vulnerable tenants?

We’re looking for a proactive Rents & Voids Officer to join our Housing Services team and play a key role in managing rent collection, addressing arrears, and coordinating efficient turnaround of void properties across our supported accommodation schemes.

You’ll work closely with colleagues, tenants, and external partners to help maintain tenancy sustainment, accurate rent accounts, and effective property management.

This is a fantastic opportunity to contribute to a vital community mental health service in a collaborative and supportive environment.

You will:

• 
  Monitor rent accounts and address arrears through early engagement

• Support tenants with welfare referrals, advice, and payment planning

• Coordinate void processes from notice to re-letting

• Liaise with contractors and referral partners for viewings and sign-ups

• Ensure correct rent and service charge billing in collaboration with Finance

• Maintain accurate records and contribute to performance reports

• Support broader tenancy management and service improvement work
  
  
  
  You are:

• 
  Experienced in supported or social housing, particularly rent and voids management

• Skilled in communication and problem-solving

• Knowledgeable in housing benefit systems and welfare support

• Committed to person-centred support and tenancy sustainment

• Comfortable working across teams and maintaining accurate systems and records

• Passionate about equality, inclusion, and community mental health

About Us:

We’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose.

We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.