Lettings Coordinator Support

Job Title: Lettings Coordinator Support

Location: Crouch End

About Us

David Astburys estate agency was born in 2017. From the outset, our mission has been to deliver

a high-touch, personalised service to clients, all while creating a vibrant and supportive work

environment for our team. We firmly believe that a happy team translates to happy clients, and

we're proud to see our approach yielding results. As the community agent, we take pride in our

unique story.

We currently have three offices (Crouch End, Islington and West Hampstead). This year is going

to be a busy and exciting year for David Astburys team as the business reaches new heights.

About You

At David Astburys we are looking for passionate, hard-working and driven professionals

looking to progress in their career and who want to be part of an innovative, vibrant, social and

community focused environment. We are looking for someone who is aligned with our

company values of being committed, passionate and fun.

Key Responsibilities

• Making sure the office is well equipped to function effectively and efficiently.

• Assisting new starters with setting up emails, computer, phoneline and Jupix accounts.

• Meeting and greeting clients in the office and setting the tone for future correspondence.

• Answering calls in a positive yet professional manner.

• Dealing with the day to day office administration tasks.

• Overseeing deal progression and references.

• Issuing landlords with T&C’s, then uploading them to Jupix. Then recording the landlords fee on his Jupix Card too.

• Organising pre tenancy compliance including Gas Certs, Epc’s, EICR’s, Inventories and

cleans prior to new tenants moving in. Everything must be recorded correctly on Jupix.

• Arranging for the Tenant’s Deposits to be registered.

• Preparation of Tenancy Agreements and How to Rent Guides.

• Receipting tenants move in monies on Jupix.

• Arranging any Let Only works such as Gas Certs, Epc’s, EICR’s when prompted on Jupix.

• Issuing Let Only Renewal Tenancy Agreements and relevant documents.

• Responding to google reviews

• Reconciling client deposit account monthly.

• End Tenancies as Jupix Prompt.

• Instructing Accounts to release deposits to tenants at the end of the tenancy but not to

get involved in any disputes etc.

• Any other reasonable requests.

Essential Requirements

• Excellent communication skills.

• Meticulously organised.

• Confidence and being able to build/enhance relationships with clients. Clients will need to buy into you and the service provided.

• Ability to prioritise, use initiative and being proactive in providing solutions to potential issues.

• Customer service centric with an attitude that nothing they ask is too much.

Desirable Requirements

• Motivated to learn and develop skills to progress within the company.

• Working well to deadlines and under pressure.

• Being able to read situations and always looking to improve any systems and processes, where required.

• Happy to work within a team and equally as strong working independently.

Employee Benefits

• Competitive Salary

• Additional paid day off for your birthday

• Annual European City Break

• Team Building Excursions & Socials

• Employee of the Month Rewards

• Tw Big Company Socials Per Year – Christmas Party and Summer Party

• NEST Pension Scheme (3% employer contribution)

• Training & Development

• Employee of the year award (£1,000)

• Newcomer of the year award (£1,000)