Digital & Website Manager

Job Details

Job Title: Digital & Website Manager – Malmaison & Hotel du Vin
Salary: Competitive Salary & Benefits
Location: Flexible on location – Hybrid, with occasional travel to properties

With 37 inspiring lifestyle hotels across the UK, Malmaison & Hotel du Vin offer unparalleled sophistication, tailored service, and authentic experiences. Each of our properties tells a unique story, combining timeless elegance with modern luxury.

We’re looking for a proactive and detail-oriented Digital & Website Manager to own the day-to-day performance and optimisation of our website and digital touchpoints. You’ll support development roadmaps, manage change requests, maintain content accuracy and ensure our digital estate reflects the quality of our guest experience.

From booking journeys to digital screens in property, you’ll work closely with agencies, designers and internal stakeholders to bring ideas to life.

This is a key role in our Marketing & Digital team, requiring strong technical fluency, great stakeholder management, and the ability to manage both day-to-day operations and longer-term development priorities.

What you'll be doing as Digital & Website Manager:

• Act as primary support for visibility and optimisation of menus, seasonal packages and experiences.
• Maintain and update site content, imagery and promotions in CMS.
• Own SEO implementation and reporting (on-page, technical and content).
• Manage website roadmap, liaising with internal stakeholders and agency teams to prioritise fixes and enhancements.
• Support property teams with digital screen updates and ensure estate-wide consistency.
• Work cross-functionally with F&B, Revenue, IT, commercial and operations teams.
• Identify and resolve UX/UI friction points through data and user feedback.
• Ensure digital compliance (accessibility, cookie policies, tagging, GDPR etc.).
• Potential for line management responsibilities.

What we’re looking for:

• Proven experience managing a website or digital product in a B2C environment, ideally in hospitality, retail or travel.
• Confident working with CMS platforms (e.g. WordPress or custom platforms).
• Solid understanding of SEO best practices and web analytics tools (GA4, Search Console etc.).
• Strong copywriting capabilities with the ability to bring our two brands, Malmaison and Hotel Du Vin alive across digital touch points.
• Experience working with design and development teams.
• A natural problem solver who can juggle multiple priorities without dropping the ball.
• Experience managing payment system development and optimisation desirable.
• Ability to work collaboratively with various departments and stakeholders, fostering strong relationships internally and externally.
• Strong organisational skills and attention to detail, with the ability to meet deadlines in a fast-paced environment.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Referral schemes that pay up to £1,500 (just for getting your mates jobs!)
• We also offer complimentary stays on your 1 st , 3 rd and 5 th anniversary with Dinner, Bed & Breakfast.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare.
• Bonus Plan based on clear and transparent KPIs.
• Critical Illness cover.
• Life Assurance.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round.
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested?? Click Apply Now

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.