Commercial Relationship Manager

At Think Business Finance , we help small and medium-sized businesses across the UK access fast, flexible funding so they can grow, invest, and thrive. As of Bionic, our mission is to make it radically easier to run a small business by combining world-class human service with smart technology and data.

We are seeking an experienced Commercial Relationship Manager, to join our dynamic team to manage our relationships with our lending panel of over 100 lenders across the high street and alternative lending space. Reporting to the Head of Commercial and Operations, this role combines strategic planning with operational excellence to optimise our lender relationships and drive business growth. The ideal candidate will bring significant experience in alternative finance and a proven track record in supplier and panel management.

Day to Day Responsibilities:

• Manage relationships with 100+ lenders, serving as primary point of contact while consolidating and strengthening core partnerships
• Establish, monitor and improve Service Level Agreements (SLAs), implementing process improvements for increased efficiency and compliance
• Negotiate and optimise commercial terms, commission structures, and volume-based incentives to maximise profitability
• Monitor performance against KPIs, creating analytics reports on panel effectiveness while conducting regular review meetings with lending partners
• Lead projects to streamline product offerings and enhance business capabilities for clients
• Provide training to lending managers on products/updates and coordinate training sessions for lending partners
• Collaborate with Operations, Sales, and Senior Leadership teams to ensure seamless communication and coordination with lending partners
• Develop deep understanding of each lender's business to tailor approaches for mutual success

What we're looking for:

• Minimum 3 years' experience in a similar panel management position, preferably in alternative finance or commercial lending
• Understanding of B2B commercial finance products and lending criteria
• Strong analytical abilities to evaluate performance metrics and identify improvement opportunities.
• Able to apply solution-based thinking confidently.
• Strong track record of achievement preferably with B2B Services.
• Strong negotiation skills with demonstrated success in supplier relationship management
• Experience in developing and managing commercial agreements and revenue optimisation
• Track record of implementing and improving SLAs with measurable results
• Excellent communication skills including presenting to senior internal and external stakeholders.
• Proficiency with Microsoft Office suite and data analysis tools (desirable)
• Project management experience with a track record of successful implementation (desirable)
• Experience with digital customer journeys and self-service sales platforms (e.g., comparison sites)
• Reporting to the Head of Commercial and Operations, this role requires strong communication and collaboration with internal teams (across Bionic) and external senior stakeholders

About Bionic:
We are Bionic, the UK’s number one business comparison and switching service. It’s our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses. To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com.

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. 

Enhance your health & wellbeing 🌱 

• Private healthcare cover

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

• Eyecare scheme

Taking time away from work 🏖️ 

• 25 days annual leave, increasing with tenure

• 1 paid family & religious day of leave per year - following successful probation period

• 1 paid charity volunteering day per year

• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments 🏠 

• Enhanced maternity, paternity or shared parental leave

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

Financial wellbeing 💸 

• Auto-enrolled salary sacrifice pension scheme

• Life assurance

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure

• Cycle to work scheme

 Recognition 🌟 

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition

• Long service awards