Directorate Support Officer

Directorate Support Officer

Location: 1 Catford Road, Catford, London, SE6 4RU

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week

Pay Rate: £ 19.92 per hour

Job Ref: OR9450

Responsibilities

The role involves providing comprehensive administrative and clerical support to various directorates, with a primary focus on the Housing Service. Responsibilities include:

Delivering proactive business administrative support across multiple directorates.


Managing administrative tasks related to ordering and tracking repairs, including liaising with residents, contractors, and stakeholders.


Collaborating with colleagues to resolve operational issues and ensure compliance with response deadlines.


Coordinating complex repairs, including planning and liaising with tenants, contractors, and other agencies.


Supporting the design and implementation of high-quality administrative systems and ongoing evaluation.


Providing background information for housing disrepair reports and complaints.


Collating and producing reports and statistical information for contract management.


Organizing statutory visits, meetings, and case conferences, including preparing necessary materials.


Taking accurate notes at meetings while maintaining confidentiality.


Assisting in organizing events and training courses, including logistical arrangements.


Managing and distributing documents and materials as requested by the directorate.


Processing correspondence, including logging, monitoring, and filing.


Conducting basic research and analysis related to directorates.


Fostering positive team working and promoting effective relationships with stakeholders.


Providing financial administrative support, including processing payments and budget reporting.


Managing basic internal queries and referring complex ones to managers.


Supporting general office management tasks and maintaining corporate registers.


Ensuring compliance with safeguarding, health, safety, and confidentiality policies.


Upholding the Council’s values and behaviors in all duties.


Taking proactive ownership of delivering excellent customer service.


Supporting other areas of the authority with administrative duties as needed.


Participating in the Performance Evaluation Scheme and relevant training.

Person Specifications

Strong administrative and organizational skills.


Ability to manage multiple tasks and prioritize effectively.


Excellent communication and interpersonal skills for liaising with various stakeholders.


Proficiency in IT systems and ability to manage data and reports.


Problem-solving skills and the ability to resolve operational issues efficiently.


Experience in financial administration and budget management.


Commitment to customer service excellence and continuous improvement.


Understanding of safeguarding, health, and safety regulations.

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