Student Enrolment Advisor (Mandarin-speaking)

Who we are

UniQuest, part of Keystone Education Group, is the leading student recruitment technology and services provider to higher education. Based in the UK and founded in 2013, we partner with higher education institutions to improve student engagement from first enquiry to enrolment. We offer a comprehensive platform solution, an expert workforce, and data-led processes to engage students globally.

With over 250 team members across four international offices, we foster a culture of ownership and flexibility, supporting career growth and focusing on tech-enabled, people-driven, and process-powered solutions. Altogether with Keystone we are more than 800+ people, underpinned by a successful student demand generation business with over 5,500 global university partners and 120 million student visitors to our websites annually.

What are we looking for

Are you passionate about helping our university partners and students succeed and delivering exceptional service, then we would love to talk to you about joining our team.

What you’ll be doing

• Making targeted outbound calls to prospective students to maximise applications, confirmations and ultimately enrolments
• Responding to student enquiries and assisting students primarily via telephone, email and instant messaging channels.
• Adhering to pre-agreed service level commitments.
• Maintaining data integrity protocols, ensuring it is consistently and accurately recorded.
• Undertaking other such duties may from time to time be required, as commensurate with the role and the needs of the business.

What you’ll have

• Be fluent in Mandarin.

• Confident and professional telephone manners.

• Superb communication skills including an excellent standard of spoken and written English.

• A positive, can-do attitude and high level of initiative.

• Ability to perform well under pressure and multi-task.

• Experience of working in a proactive, rather than reactive manner.

• Experience of using Excel and Word.

• Excellent time management and ability to meet established deadlines.

• Ability to maintain focus and perspective at all times.

• Supportive and collaborative.

• High personal standards of achievement.

• Honest and conscientious.

• Energetic and determined.

• Sales and customer-service oriented.

What you’ll get

• To have an impact on one of the most important decisions a person will make

• To be able to work with lots of like-minded people that are all striving to ensure our partners love us.

At UniQuest, we strive to create a fantastic workplace where employees feel engaged and supported. We take various steps to ensure our team can excel in their roles and seize new opportunities. In exchange for helping us do business in the right way we have a rewards package that includes your salary, a performance-based incentive scheme and other nice things like an extra 3 days off at Christmas.

At UniQuest, we believe in having a diverse team at all levels of the company. We welcome applications from everyone, no matter what their background. Our Equal Opportunities Policy is here to help everyone who works with us reach their full potential. We want to make sure that all the talents and resources of our team are fully utilized to create a workplace with opportunities for everyone.

Want to join?

Please send us your application, in English, by hitting the button "Apply here!".

Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.