Business Systems Product Manager

Practice Group / Department:

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

The Team

This is an exciting time for the firm as Norton Rose Fulbright is implementing a range of exciting innovation projects and enterprise products for the EMEA region.

The Role

As a Business Systems Product Owner in EMEA IT, you will be responsible for representing business needs and priorities, prioritising and managing the product backlog for our member countries and working with vendors to facilitate seamless releases to our user community.

Key Responsibilities

• Understand business and end-user needs; identify and prioritize features to be delivered to meet those needs.
• Set expectations with business stakeholders for delivery of new capabilities, features, and functionalities.
• Act as the voice of NRF to software suppliers especially in relation to prioritization of their product backlogs.
• Guide all stages of development, including user story development and sprint planning (only when necessary).
• Maintain awareness of vendor roadmaps to pre-empt potential impacts to NRF users.
• Direct and motivate the resources assigned to the Product Team.
• Plan, monitor and control projects with regard to time, cost, resources and the quality.
• Work within appropriate product governance structures to agree roles and responsibilities for deliverables.
• Work with development teams to create acceptance criteria and definitions of failures and done.
• Prepare project, stage and, if necessary exception plans in conjunction with project team and agree them with the project sponsor and the Programme Management Office (PMO).
• Follow the Norton Rose Fulbright change control process for managing changes to time, cost and scope.
• Take responsibility for overall progress and use of resources, and initiate corrective action where necessary.
• Report to the Project Board and PMO through status reports.
• Work with the Architecture team to maintain the internal roadmap for business systems.
• Prepare post implementation reports and undertake retrospectives for subsequent stages.
• Engage and coordinate suppliers.
• Facilitate technical and user focused workshops.
• Develop business case for new investments as appropriate.

Skills and Experience Required

• Ability to understand complex business problems and then identify and interpret business needs.
• Experience with iManage, Intapp and CRM products.
• Strong change management credentials.
• Exceptional stakeholder management and influencing skills, preferably in legal services, but will consider wider professional services.
• Proven Product Management experience with a track record of delivering projects on time, to budget and to agreed quality standards.
• Knowledge and experience of project management methodologies.
• Excellent communication and presentation skills, both orally and written.
• Strong experience in leading, managing and motivating teams.
• Committed to producing high-quality dashboards, product roadmaps and project plans.

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Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here .

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here .