Logistics Operations Manager (15-Month Maternity Cover)

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement.

We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft.

The Team:

As the Logistics Operations Manager at Rapha, you will become part of a team that manages the final mile deliveries to customers. In this role, you will be working closely with the wider Logistics team and Customer Service teams across Rapha, assisting to build a Logistics function that provides outstanding customer service whilst remaining commercially viable.

Supporting the rest of the Logistics department, you will support in achieving the brand and departmental strategy. You will set and ensure delivery of consistent global operating standards to maximise service and optimise cost outcomes, through close coordination with regional and central colleagues.

The role and your skills:

Analysing

• Work with the team to develop a 3PL KPI dashboard, using it to drive performance improvement

• Work with Logistics Analyst to review carrier NPS and customer experience team to recommend improvements and changes as appropriate.

• Analyse occupancy and stock levels in DC’s, ensuring compliance with auditors requirements to reduce stock write off.

• Lead weekly cost review with 3PL’s.

• Inventory adjustments and cycle counts.

Reacting

• Respond timely to trending customer issues and delays - carriers and 3PL.

Managing

• Manage team of 3 (ECom Logistics Lead, B2B Logistics Coordinator and Logistics Lead)

• Own the relationship with 3PL

• Act swiftly to resolve discrepancies between stock systems and bonded warehouse records, implementing real-time corrective measures.

• Perform daily stock reconciliations between our distribution center and internal systems to identify and resolve discrepancies, escalating internally as appropriate.

• Lead on-site stock checks and audits to maintain stock integrity and operational efficiency.

• Oversee stock availability and turnaround by coordinating logistics operations across distribution and returns consolidation centers.

• Ensure 3PL are working towards Rapha's sustainability targets.

• Work with 3PL to improve e2e warehouse processes, driving consistency in process and improving global customer experience.

• Manage and lead packaging strategy for B2C orders, ensuring maximum efficiency throughout the process.

• Manage change request log with 3PL, ensuring requests are followed up in a timely manner.

• Manage stock counting process with 3PL

• Work with the wider Logistics team on all project and CI activity, owning all 3PL objectives.

• Ensure 3PL conform to Customs Warehousing regulations and maintain compliance, auditing where necessary.

• Manage relationship with Carrier Management System, adjusting and amending carriers/processes where appropriate. Work closely with Logistics Analyst and Logistics Manager to strategically assess logic and allocations.

Motivating

• Take responsibility for building an effective and motivational team environment.

• Ensure 3PL are aligned to Rapha’s business strategy and work in partnership to achieve mutual goals.

Do you have the following?

• Approximately 5 years’ experience in Logistics or warehousing.

• Retail operations experience

• Contract management experience

• Understanding of WMS and TMS

• Strong analytical, numerical and Excel skills

• Presentation skills

• Great interpersonal and communication skills

• Strong organisational skills and a get the job done mindset

• The ability to work under pressure and take on constructive criticism

• Flexibility and enthusiasm

• The ability to bring your A game and work to strict deadlines

• A proactive approach to problem solving

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:

• Flexible working hours
  
• Support for ad-hoc remote working during the week - minimum 4 days in office. However, this role could be remote for a candidate based near our DC in the greater Manchester area.
• 25 days annual leave
• 2 additional days paid time off to participate in a sportive or similar related cycling event
• A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
• An annual clothing allowance of £1,120 for testing and promotional purpose
• A company bonus scheme
• A health cash plan provided by Healthshield worth up to £1405 per year
• Mental health support with MyndUp
• Free barista coffee and social drinks in the office
• Subsidised lunches 3 days per week
• Monthly department social events and quarterly office social away days
• Bike racing expenses up to £35 per race entry
• A 50% staff discount and a discount for family and friends
• Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
• Free membership to the Rapha Cycling Club
• Cycle2Work scheme
• Company Pension Scheme
• Enhanced Parental Leave and Pay