Retail Manager

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

We are looking for a passionate and inspiring Retail Manager to join our beautiful Daylesford Organic Farm Shop and Café in Pimlico, London .

Reporting to the General Manager, you will play a key role in leading the retail team and ensuring the smooth and successful day-to-day operation of the site. You will be responsible for delivering an exceptional, service-led customer experience while driving strong commercial performance across all areas of the business.

Our Pimlico store is deeply connected to our Daylesford Organic Farm in the Cotswolds, with fresh, seasonal, and organic produce delivered daily directly from the farm.

Alongside the farm shop, the site also features a vibrant deli and food-to-go offering, as well as a café, with each area consistently delivering high-quality products, operational efficiency, and an elevated guest experience. You will inspire your team to bring the Daylesford story to life, sharing knowledge of our produce and fostering a genuine connection between our guests, our food, and its origins.

This is an exciting opportunity to combine strong leadership skills, commercial acumen, and a passion for premium food retail in a role where you can make a real impact, shaping a thriving, high-performing store that reflects the values of Daylesford Organic.

SALARY: £35,000 - £40,000 per annum, plus tronc.

HOURS: 40 hours including weekends.

RESPONSIBILITIES

• Provide an outstanding level of customer service by understanding the needs and preferences of customers and offering tailored recommendations.

• Assist with special customer requests or product orders when necessary, coordinating with the buying team to fulfil specific needs.

• Build and maintain strong relationships with customers, creating a welcoming and personalised shopping experience.

• Resolve customer inquiries and complaints promptly and professionally, ensuring satisfaction and loyalty.

• Train and guide staff on customer service best practices to ensure the team delivers top-tier service.

• Oversee the visual merchandising of the store, ensuring displays are creatively designed and reflect the unique style of our antiques and home interiors.

• Collaborate with the team to create inspiring and appealing displays that attract customers and encourage purchasing.

• Maintain a clean, organised, and welcoming store environment that enhances the customer shopping experience.

• Coordinate with other departments to maintain a smooth flow of stock to the sales floor.

• Assist in the management of store logistics, including managing back-of-house workflows and ensuring timely movement of inventory between the stockroom and retail space.

• Monitor and maintain safety protocols in back-of-house operations, ensuring that staff comply with safety regulations and company policies

• Contribute ideas for increasing efficiency in the back-of-house area, ensuring smoother transitions between stock receipt and movement to the sales floor.

• Monitor and report on key performance indicators (KPIs) related to stock control, inventory accuracy, and staff productivity.

SKILLS YOU WILL BRING

• Leadership & Team Management: Experience supervising and motivating a retail team to deliver exceptional customer service. Ability to coach, develop, and manage staff performance.

• Customer Service Excellence: Strong focus on providing personalised, attentive service and resolving customer enquiries or complaints professionally.

• Retail Operations: Understanding of stock management, inventory control, visual merchandising, and store workflows. Ability to support efficient day-to-day operations.

• Commercial Awareness: Ability to monitor sales performance, contribute to achieving targets, and support pricing, promotions, and product availability.

• Communication & Interpersonal Skills: Clear and professional communication with staff, customers, and suppliers. Confident in liaising with senior management.

• Organisational Skills: Strong planning, time management, and multitasking abilities to oversee store operations and assist with administrative duties.

• Attention to Detail: Ensuring high standards in presentation, store environment, and compliance with health & safety regulations.

• Passion for Daylesford Values: Appreciation of organic, sustainable, and quality products, with enthusiasm for delivering the Daylesford customer experience.

• Experience: Prior retail management experience is essential; experience in food, home, or lifestyle retail is highly desirable.

• Flexibility: Willingness to work across different shifts, weekends, and peak periods as required.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day one.

• Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.