General Support Facilitator in Lewisham
Job description
We would love to hear from dynamic and motivated people who have a passion for helping others.
We are looking for a part-time General Support Facilitator to oversee our General Support service. This unique service provides people living in financial hardship with household items like clothing, kitchenware, and digital devices. It is powered by community donations and has become an essential stepping stone for thousands of people in London every year.
Responsibilities
- Oversee the day-to-day operations of General Support service to ensure visitors receive the best possible support we can offer.
- Oversee the journey of our visitors, from assigning tickets and assessing their needs, to delivering support and keeping records through the database.
- Assign volunteer/s to roles in collaboration with the Rota Team.
- Keep oversight of donations; storage, stock management and minimising waste.
- Ensure services are run in a safe and responsible way, and that relevant procedures and policies are understood by all volunteers.
- Together with the Food Support Co-ordinator, prepare for the start of the day and lead morning briefings.
- Keep up to date with support criteria.
- Catch up with stock taking, ordering, liaising with managers during closed periods.
Skills & Experience
- Working/volunteering with vulnerable people.
- Ability to lead conversations with compassion and empathy.
- Working/volunteering in environments where multiple languages are spoken.
- Experience in communicating with a wide variety of people with varying needs.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Lewisham
- Type of Contract
- Casual / Part Time Jobs
- Published at
- 05-09-2025
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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