Cruise Sales & Operations Manager Surrey, London, Hybrid or remote

Are you motivated to excel in a dynamic, fast-paced environment with cruise sales, commercial & operational management experience? If so, seize this exciting opportunity to take on this new exciting cruise role!

We are now on the hunt for an experienced Cruise Sales & Operations Manager to join a fabulous travel company, hybrid working in the Surrey, London area. We may consider remote candidates based in the UK depending on experience.

Exciting and varied role including maintaining partner relationships, overseeing operations along with monitoring trading performance. Lucrative salary, career development, supportive team, travel perks and many other benefits are on offer.

Cruise Sales & Operations Manager Duties:

This exciting Cruise Sales & Operations Manager shall play a key strategic role in implementing and driving cruise commercial and sales agenda. This position is responsible for supporting the creation of a high-performing trading environment that will increase both cruise sales volume and foster profitability through robust commercial/account management, fostering supplier collaboration.

• Support the commercial growth of our clients full cruise portfolio (eg Ocean, River, Expedition, Luxury etc) delivering improved business profits, member trading performance and their profitability.
• Support the implementation of a focused cruise trading strategy with clear sales, income and market share objectives.
• Work collaboratively to deliver a structured trading environment including increased focus on performance reporting, forecasting, and yield management tools.
• Negotiate commercial terms, overrides and additional funds with cruise line partners to maximise group revenue and benefits.
• Identify emerging trends, competitor activity, and market shifts to inform strategic decision-making and commercial initiatives.
• Manage key cruise line partnerships.
• Work closely with the Cruise Sales Director to oversee cruise operations to ensure smooth and timely delivery of commercial agreements and pricing updates.

Cruise Sales & Operations Manager – Essential Requirements:

• Proven experience in cruise account management plus ideally some sales/trading experience within a tour operator, consortium, or cruise specialist.
• Proven strong negotiation and relationship management skills with business partners.
• Demonstrated ability to manage performance through analytics and commercial insight.
• Knowledge of travel industry systems, cruise distribution platforms and operational processes would be an advantage with a can-do attitude in relation to working with new technology and platforms.
• Excellent communication, influencing, and presentation skills.
• Excel and data analysis skills essential.

Exciting cruise management opportunity for an existing travel professional with sales, commercial and operations management experience.