Head of Wholesale

Kiss the Hippo Coffee is a dynamic specialty coffee brand based in London, with a growing presence in the wholesale coffee and machinery sector. We are committed to providing high-quality products and outstanding service to our partners, creating meaningful relationships in the coffee industry, and fostering a culture of innovation and excellence. We are now seeking a Head of Wholesale to lead our team and drive growth in our wholesale operations.

Role Overview

The Head of Wholesale will be a strategic leader responsible for driving the growth and performance of our wholesale channel. This role involves managing a sales team, overseeing key accounts, and collaborating cross-functionally to ensure the seamless delivery of our products and services. The ideal candidate will possess a deep understanding of the specialty coffee industry, strong commercial acumen, and a passion for building meaningful partnerships.

Key Responsibilities

Strategic Leadership & Team Management

• Lead and mentor the wholesale team, fostering a culture of accountability, collaboration, and continuous improvement.

• Develop and execute a comprehensive wholesale strategy aligned with company objectives.

• Set clear performance targets and KPIs, providing regular feedback and support to team members.

Business Development & Account Management

• Identify and pursue new business opportunities, expanding our wholesale customer base.

• Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.

• Oversee the onboarding process for new accounts, ensuring a smooth transition and integration.

Operational Excellence

• Collaborate with the operations team to ensure timely and accurate order fulfilment.

• Monitor inventory levels and coordinate with supply chain to meet customer demands.

• Implement and optimise processes to enhance efficiency and reduce costs.

Cross-Functional Collaboration

• Work closely with the marketing team to develop promotional materials and campaigns that support wholesale growth.

• Partner with the training and education team to provide clients with the necessary resources and support.

• Collaborate with the technical team to address equipment-related inquiries and issues.

Reporting & Analysis

• Utilize CRM tools to track sales activities, customer interactions, and performance metrics.

• Prepare regular reports for senior leadership, highlighting achievements, challenges, and opportunities.

• Analyze market trends and competitor activities to inform strategic decisions.

Qualifications

• Proven experience in wholesale management, preferably within the specialty coffee or premium food & beverage sectors.

• Strong leadership skills with a track record of managing and developing teams.

• Excellent communication, negotiation, and interpersonal skills.

• Proficient in CRM software and Microsoft Office Suite; experience with ERP systems is a plus.

• Ability to travel as needed to meet with clients and attend industry events.

Personal Attributes

• Commercially minded with a focus on driving growth and profitability.

• Customer-centric approach, with a commitment to delivering exceptional service.

• Adaptable and proactive, with the ability to thrive in a dynamic environment.

• Passionate about specialty coffee and the broader coffee industry.

What We Offer

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career progression.

• A collaborative and inclusive work environment.

• Employee discounts on products and services.