Junior Account Manager

Job Title: Junior Account Manager

Team: Groups Team

Brand: Wasteland Travel

Location: Putney (London)

Salary: Competitive plus bonus

Start date: Immediate

The role

The role is a core role within the business - harnessing and retaining our direct relationships with our accounts (university clubs) and their passengers. You will be customer-facing and will be at the front line of the company, representing Wasteland Travel in and out of the UK.

We typically have a full year cycle of different tasks throughout the year which keeps the role incredibly engaging whilst providing you with consistent professional development. This includes elements such as account management, promotion support, sales, event delivery and customer service. You will be the main point of contact for the specific accounts that you are responsible for, booking them into their chosen resort and taking them through the process of promotion of their trip through to launching for their passengers. You will be deployed to ski resorts across the ski season (typically France or Andorra) to deliver resort weeks for hundreds of passengers to the highest standard.

You will play a key part in mobilising our university student audience and engaging in everything that is the UK Student Snowsports scene. You will be the voice of our accounts and passengers internally, and will have the ability to be part of key influential decisions of the student brand. This is a highly visible role, responsive and driven by authentic relationships working with a diverse range of stakeholders.

Our passengers value people who care like they do! You need to be highly organised, able to work independently, self-motivated and a great communicator - that's within the team, the wider company, and of course with our accounts and customers.

Working hours

Your main contracted hours will be 37.5 hours (5 days) per week. Monday, Tuesday and Thursday are in our Putney office, Wednesday and Friday are remote. Working hours may vary depending on the requirements of the company such as working abroad whilst part of the delivery team.

You will thrive in this role if you are:

• An excellent communicator
• Ambitious
• Authentic
• Persuasive
• Conscientious
• Adaptable to different people and situations
• Love the mountains!

Your responsibilities would include

• Establishing and maintaining effective working relationships with an exciting client base of group leaders mainly from University Snowsports Clubs. You will be the main point of contact and responsible for being the facilitator for all their contact with Wasteland.
• Assisting with group accounts throughout the year from sales, operations and logistics to customer service and events, ensuring all contractual obligations are delivered to the highest standards.
• Confidently selling and promoting ski holidays and/or experiences with integrity and transparency. This includes being able to comfortably speak publicly in presentations and online pitches.
• Deliver an exceptional customer experience for all clients.
• Ensure client success by nurturing and supporting your clients with effective sales strategy, promotional support, resource and performance assessments.
• Management of large-scale overseas events and large teams of delivery staff.
• Working alongside other departments such as our Customer Experience and Operations teams to ensure the smooth delivery before, during and after a trip.
• Keeping on top of all of your clients' activity and ensuring they always have what they need when they need it, to do their very important work.

Team

You will work as part of the Wasteland Groups department and will report to the Groups Manager.

Benefits

Here at the Wasteland, we like to ensure we are giving back on all levels:

Financial

Competitive salary and bonus (up to 15%)

Friends & family discount on ski holidays (and some treats the longer you are with us)

Social

Regular “low-key” drinks after work and social opportunities

Several paid-for socials throughout the year and annual team-building trips, including Team Ski

Work

Flexible working environment

Clear career development and CV amplification opportunities after the initial contract

Exposure to senior leadership for training and mentoring

Extra holiday allowance for continuous service

Products & tools

Merch pack (t-shirts, jumper, hat, goggles and HQ jacket)

Discounts on a wide range of companies, brands and experiences

Health

Welfare work package

Our commitment to equality and diversity

All employees must have respect for every individual, adhering to, promoting and developing our Culture Manifesto. This means, but is not restricted to, treating all with dignity, consideration and fairness in addition to accepting and welcoming differences between people.

Wasteland Travel is an equal-opportunity employer and prohibits discrimination and harassment of any kind. Please see our full statement on our careers page. We encourage and welcome all applicants to apply.