Part-Time Receptionist / Front of House Administrator

About the Charity

Based in Notting Hill and operating satellite clubs, the Harrow Club works across Kensington, Chelsea, Hammersmith and Fulham, helping young people to recognise their full potential. Wth a focus on educational exclusion, street work and safe spaces and pathways to opportunity, we are pioneering new ways of engaging young people and addressing the challenges and opportunities of modem London.

About the Role

We are lookingfor a friendly, organised and reliable individualtojoin ourteam as a Receptionist / Frontof House Administrator.

You will be the first point of contact for young people, parents, visitors, customers, partners and colleagues, helping to ensure our building remains welcoming, safe and well organised throughout the day. This varied role combines reception, customer service and administration responsibilities. You will support visitors, telephone enquiries, room bookings, incomingpost, fleet vehicle records and general administrative tasks, while helpingto ensure the smooth day-to-day operation of the building.

What You Will Be Doing

• Welcoming visitors and directing them to the appropriate room, activity or member of staff.
• Answering telephone enquiries, taking messages and directing enquiries to the appropriate team.
• Supporting room bookings and venue-hire enquiries.
• Managing visitor sign-in/sign-out procedures and reception records.
• Handling incoming post and deliveries.
• Managing fleet vehicle keys and vehicle usage records.
• Providing administrative and practical support to meetings, projects and teams.
• Supporting routine cash and card payments, administration and data-entry tasks.
• Reporting safeguarding, behaviour, security, facilities or maintenance concerns.
• Working closely with the other receptionist to ensure effective communication and shift handovers.
• Contributing to a safe, welcoming and professional environment for young people, visitors and colleagues.

Essential Criteria

To be successful in this role, you should be able to demonstrate:

• Experience in a reception, Front of House, customer service, administration or similar role.
• Excellent verbal and written communication skills.
• A professional and customer-focused approach when dealing with visitors, customers and colleagues.
• Experience handling telephone enquiries and taking accurate messages.
• Good organisational skills and the ability to manage several tasks simultaneously.
• Strong attention to detail and the ability to maintain accurate records.
• Confidence using email, Microsoft Office applications and basic spreadsheets or data-entry systems.
• The ability to work independently, use initiative and recognise when matters should be escalated to a manager Or another team.
• The ability to handle confidential and sensitive information appropriately.
• Reliability, punctuality and the ability to work effectively as part Of a team.
• A commitment to safeguarding, equality, diversity and inclusion.
• The ability to work the required shift pattern and contribute to effective handovers between shifts

Working Pattern

The role forms part of a two-person reception team providing reception coverfrom 8:30am to 6:00pm. Monday to Friday.

The shifts are: A 30-minute overlap between shifts supports communication, continuity and effective handover between reception staff.

Applicants should be able to work flexibly across the agreed rota.

Please refer to the attached job descriptions for full details on the role.

Please note that the recruitment process will consist of:

First Interview (in person): Mon 9th and Tue 10thNovember 2026

Second Interview and Practical Task: Week commencing 16th November 2026

Applicants are encouraged to ensure they are available on these dates before applying.