Senior Resident Liaison Officer - 12-18 Months FTC

We are looking for an experienced and personable Senior Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis.

At Fulkers Bailey Russell, we’re not just about delivering projects — we’re a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support as well as championing sustainability and most importantly, empowering and prioritising our people.

As a proud B Corp, we’re committed to high standards of social and environmental performance and making the journey smooth and successful for our clients. We’re big enough to lead complex, high-profile projects, yet small enough to genuinely support and care for our employees – our 'Fulkers people'.

What does the role involve?

As a Senior Resident Liaison Officer, you will play a crucial role in managing relationships between the client and its residents. This position typically involves a mix of administrative, customer service, and supporting other RLO’s.

Responsibilities

• Act as the primary point of contact for residents, ensuring clear, consistent communication and timely resolution of enquiries and concerns
• Build and maintain strong relationships with residents through regular engagement, one-to-one meetings, newsletters, emails, and letters
• Support residents through decanting, move-ins and move-outs, working closely with the Relocation Manager and project team
• Collaborate with the RLO Manager, project managers and contractors to manage resident issues and minimise disruption during works
• Monitor, record and report on resident feedback, risks, complaints, and programme progress, escalating issues where necessary
• Assist in resolving disputes and construction-related issues, ensuring a positive resident experience throughout the programme
• Contribute to the development, implementation and review of the resident engagement strategy
• Maintain accurate resident records, including contact details, leases, and communication history
• Support and mentor less experienced Resident Liaison Officers as required
• Work flexibly between office and construction site environments, attending meetings on site or remotely as needed
• Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures
• Endeavour to improve our social and environmental impact
• Any other duties as reasonably required of my role

Requirements

• Experience of consulting and maximising engagement with residents
• Management of large-scale decanting programmes
• Planning and organisational skills
• Excellent Computer skills in Microsoft products, including Outlook, Word, Excel, PowerPoint
• Ability to work flexibly with limited supervision
• Communication skills to support interaction through a wide range of sources with a diverse range of customers, suppliers and stakeholders
• Supporting junior members of the team
• Ability to effectively communicate with senior managers
• The ability to plan and execute projects effectively, meeting deadlines and objectives

Benefits

Joining Fulkers means more than just joining a great team — it’s an exciting journey filled with rewarding benefits! 

• 33 days holiday (including bank holidays), plus an extra paid day off for your birthday and Christmas shutdown

• Option to buy or carry over up to 5 additional holiday days annually 

• Private health cover from day one 

• Enhanced maternity, paternity leave 

• Charitable volunteer day

• Agile working policy

• Annual discretionary bonus and salary review 

• Company pension scheme 

• Employee Assistance Program 

• Cycle-to-work scheme 

• Access to a wellbeing app and online learning platform 

• Career development, chartership support and training opportunities 

• Internal recruitment referral bonus scheme 

Fulkers Bailey Russell is now a Certified B Corporation, meeting high standards of social and environmental performance. We're dedicated to fostering a diverse and inclusive workplace - diversity in our team leads to creativity, innovation, and better business outcomes, and we promote equal employment opportunities to all qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us and be part of a team that values and celebrates diversity. 

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