Business Administrator Apprentice (Forsters LLP)

Summary

This role is a fantastic opportunity to gain practical experience in business administration within a professional services environment, supporting our Learning and Development team (which sits within Human Resources in our Business Services function).

Wage

£28,220 a year

Training course

Business administrator (level 3)

Hours

Normal office hours are 9.30am - 5.30pm (flexibility required). One day a week studying for the Level 3 Business Administrator Apprenticeship. Attendance will be required in the office in accordance with business need and our agile working policy.

40 hours a week

Start date

Monday 4 January 2027

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Role:

As a Business Administrator apprentice, your role will be critical in organising events and processes for the Learning and Development team, spanning training programmes, assessment days, trainee rotations and in-person and online workshops. You will support the smooth and efficient running of the team by providing high-quality administrative support, helping to improve processes and supporting the team to deliver an excellent standard of customer service to internal and external stakeholders.

The role will help you develop critical skills such as organisation, communication, IT systems, teamwork and problem-solving, while gaining an understanding of how a law firm operates. You will be given the opportunity to work with a wide range of people across the firm and build strong professional relationships, earning a nationally recognised qualification and a competitive salary while working in a supportive and collaborative environment.

Main duties and responsibilities:

BUSINESS ADMINISTRATION SUPPORT:

• Providing day-to-day administrative support to the team carrying out a range of tasks, including arranging facilitators for training / recruitment sessions, booking rooms, arranging IT support, and catering, greeting external facilitators, liaising with training attendees and tracking attendance and attaining course feedback
• Responding to queries promptly and professionally
• Liaising with various service providers such as room bookings, maintenance, IT and hospitality to arrange training sessions / meetings
• On the day of training, ensuring sessions are correctly set up ahead of the starting time and being able to problem solve should any issues arise
• Producing communications, intranet pages and working with documents and presentations using Microsoft Office applications
• Taking notes at meetings, maintaining accurate records and filing systems, ensuring information is easy to locate and kept up to date
• Supporting the coordination of internal processes and workflows to help the team operate efficiently
• Assisting with data entry, reporting and basic analysis to support decision-making
• Processing invoices, expense claims or purchase orders in line with firm procedures
• Takes ownership of tasks from start to finish, proactively following up and chasing actions through to completion / deadline

COMMUNICATION AND CUSTOMER SERVICE:

• Acting as a first point of contact for colleagues and external contacts, providing a helpful and professional service
• Communicating effectively with stakeholders at all levels, adapting style as appropriate
• Liaising with colleagues in other Business Services teams, for example Document Production and Cashiers
• Supporting internal communications, including updating intranet resources and circulating information as required

CONTINUOUS IMPROVEMENT AND TEAM SUPPORT:

• Identifying opportunities to improve administrative processes and ways of working
• Supporting team projects and contributing ideas
• Working collaboratively with colleagues across teams to support shared business objectives, responsible business objectives and the firm’s values
• Developing an understanding of relevant policies, procedures and compliance requirements

Where you'll work

22 BAKER STREET
LONDON
W1U 3BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A–C / 4–9 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Interpersonal skills
• Methodical & highly organised
• Customer service mindset
• Confident IT skills
• Microsoft Word, Excel,Outlook

Other requirements

• Interested in workplace culture, including professional development
• Good attention to detail with a methodical and highly organised approach to work