Manager, Product Training

Description

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About Choreograph: A Leading WPP Media Brand

Choreograph is WPP’s global data products and technology company. We’re on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation.

We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities. We deliver this through the Open Media Studio, an AI-enabled media and data platform for the next era of advertising.
We’re endlessly curious. Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world.

Role Summary and Impact

The Manager, Product Training, will be responsible for creating, executing and ongoing development of training curricula and learning content across the assigned proprietary product applications. They will ensure all hands-on users of the applications are well-equipped to utilize our products to their full potential, leading to increased engagement and success.

The role will report to the Director, Product Training and will work in partnership with subject matter experts in the assigned Product & Engineering pillar, and in collaboration with other Enablement functions such as Product Marketing and Support to deliver a consistent and compelling training offering.

WHAT YOU WILL DO

• Collaborate with Product team SMEs to ensure a deep understanding of product functionality, features, and benefits. Translate this knowledge into engaging training material and programs that cater to different learning styles, and that are scalable across clients, regions and user segments, using a variety of delivery methods, including e-learning courses, self-help materials, web-based tutorials and trainer-led workshops.

• Identify areas of training needs and assess user challenges with adoption of our applications. Develop and implement learning strategies to address these needs. Monitor progress and suggest continuous improvements to our training offering.

• Measure the effectiveness of training programs and make data-informed decisions to improve them continuously.

• Work with the Enablement and Marketing teams on supporting materials and communication strategies to equip users with the knowledge and skills to leverage product capabilities effectively.

• Proactively keep up to date with the latest thinking on training and development methods and techniques and bringing forth ideas and recommendations as to their application.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
• Substantial experience with training needs assessment, content design, curriculum development and delivery, and program coordination, with a proven ability to drive tangible end user adoption.
• Solid understanding of adult learning principles, modern training techniques and training measurement frameworks.
• Exceptional communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical audiences.
• Proven experience in designing eLearning content. Experience with Articulate360 would be a bonus.
• Proven experience in writing technical user documentation.
• Proven experience in designing and facilitating technical training in both a virtual and face-to-face setting.
• Familiarity with product development, lifecycles, agile working structures, project management.
• Display high energy and the ability to work in a fast-paced environment.
• Ability to work effectively in a global setting across localities and time zones

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

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