RegTech Client Services Associate

Signicat i s a pan-European digital identity company that makes it easy and safe for organisations to know who they are interacting with online. Using our proprietary technology, we help companies and public organisations securely verify the identities of people and businesses, authenticate users, and enable compliant electronic document signing, so their customers can access services and complete online processes with confidence.

Today, Signicat employs over 530 people across 20 offices in 15 European countries. We work with leading banks, fintechs, telcos, public authorities, healthcare providers, and enterprises across retail and mobility to deliver trusted digital identity and onboarding solutions at scale.
Joining Signicat means contributing to a mission that has a real impact on how society works and trusting each other in an increasingly digital world.

Since 2007, Signicat has been steadily growing organically and through strategic acquisitions, which led us to become a pioneering Pan-European Digital Identity Service Provider (DISP). We support 170+ data sources to identify businesses and individuals – from national eIDs, ID-document scanning, and biometric verification to data sources for AML and KYC checks, all accessible through a single integration point.

About the Role:

We’re looking for a curious, people-oriented, and ambitious RegTech Client Services Associate who wants to start or grow their career at the intersection of technology, compliance, and customer success.

This role offers hands-on exposure to the world of RegTech and financial crime prevention. You’ll work directly with clients, solving real problems and helping fraud, compliance, and risk teams implement and optimise Signicat’s digital identity and compliance solutions.

It’s a great opportunity for someone early in their career, with around one year of experience or a strong academic background, who enjoys learning technical concepts, collaborating closely with both customers and internal teams, and is motivated to grow quickly in a high-impact, future-proof industry.

Key Responsibilities:

Client Relationship Management

• Be the main point of contact for clients using our RegTech products

• Support onboarding, run demos, and help integrate our solutions

• Build strong relationships and ensure clients get real value

• Attend workshops, gather requirements, and help shape how we deliver solutions

Project Management

• Work with cross-functional teams to deliver client projects smoothly

• Track timelines, risks, and milestones

• Help ensure everything launches successfully

Reporting & Analysis

• Create dashboards and reports in Looker to show trends, risks, and improvements

• Present findings to clients and help guide their next steps

Technical Skills

• Build workflow logic using LUA scripting

• Work with APIs

• Prepare technical documentation and design materials

Compliance & Risk Management

• Stay updated on regulatory trends (KYC, KYB, AML, etc.)

• Help clients stay compliant with best practices and changing regulations

Desirable experiences and competencies:

• Strong communication skills and a love for working with people

• Ability to explain technical ideas in simple language

• Analytical mindset with attention to detail

• A proactive, can-do attitude

• Bachelor’s degree in Business, Finance, Law, STEM or similar

• Basic understanding of scripting logic (or a willingness to learn!)

• Comfortable working both independently and in a team

What we consider as a plus:

• Experience in B2B customer support or account management

• Exposure to fintech, banking, payments, or compliance

• Knowledge of KYC, KYB, AML, or general RegTech concepts

• Experience with Phyton or Lua coding

What we offer:

• Tailored benefits package by location - we aim to empower our employees by offering customised benefits suited to each market

• Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences

• Hybrid work style - collaborate with the team in-office several days a week and embrace the flexible work model

• Work-life balance - enjoy an extra 5 paid days off annually, and we will celebrate your work anniversaries with additional days off to recognise and reward your milestones.

• Health & Wellness - we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app

• Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, unlimited access to Udemy courses, defined career paths and internal mentorship opportunities

• Customised onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning

• Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about

• Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country

• Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together

• Meet-ups - frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don’t want to miss

• Modern workplace - private office in a sustainable and dog-friendly working space in Paddington Works, Thursday drinks, and so much more!

Salary

£30,000 - £35,000 per year. We are open to discuss your salary expectations to ensure alignment with your skills and competencies.