Customer Care Advisor (Part-Time)

Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.

We’re looking for a customer-focused problem solver who thrives on building relationships and making every interaction count. If you’re organised, calm under pressure, and passionate about delivering outstanding service, we’d love to hear from you.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic …We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.

• Collaborative …Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.

• Entrepreneurial …We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role as Customer Care Advisor
This role is ideal for someone who is customer focused, a natural problem solver, and understands the importance of organisation. You’ll work cross-functionally to maintain and foster strong customer relationships, acting as the first point of contact for customers contacting Missoma. You’ll report to the Customer Care Manager and play a key part in delivering an exceptional customer experience.

What You’ll Be Doing

• Act as the first point of contact for customers contacting Missoma

• Respond to all customer enquiries within four hours

• Deal with all customer enquiries including chasing deliveries and managing faulty returns and replacements

• Handle all customer complaints with care and professionalism

• Ensure customers are kept updated effectively throughout their journey

• Log customer feedback that impacts other departments

• Communicate with customers across multiple channels including email, telephone, and LiveChat

What You’ll Bring

• 1+ years’ experience within customer care is essential

• Clear and positive communication skills, both written and verbal

• Ability to use own initiative with a proven track record of solving problems successfully

• Well organised with strong attention to detail

• Ability to perform well under pressure and prioritise effectively

• A collaborative team player who fosters positive relationships

• Proficiency with Microsoft packages

What You’ll Get

• Generous staff discount across our products and experiences

• Hybrid working model with flexible hours at our West London HQ

• Healthcare cash plan to support everyday wellbeing

• Enhanced parental leave after two years of service

• Annual paid volunteer day to give back to causes you care about

• Monthly team socials and events

• Access to cycle and tech schemes with easy monthly payments