Branch Manager

Interaction Recruitment

New Malden, Greater London

Salary: £35,000–£38,000 + Bonuses (OTE £3,000–£4,000) Hours: Monday–Friday 7:30am–5:00pm + Saturday rota (9:00am–12:30pm) Benefits: Company car, mobile phone, 5 weeks holiday + bank holidays, pension, health cash plan

A long‑established and reputable installation business within the home improvement sector is seeking an experienced Branch Manager to oversee the day‑to‑day running of their Watford operation. This is a fantastic opportunity to join a small, busy, and supportive team where you’ll lead a team of four, manage branch performance, and ensure smooth coordination of installations and customer service.

This is a hands‑on role that requires learning the product range and occasionally assisting with lifting and moving goods.

Key Responsibilities

Team Leadership — Leading, supporting, and developing a team of four

Customer & Sales Management — Managing customer enquiries and product sales

Communication Handling — Handling incoming calls and emails

In‑Person Service — Providing face‑to‑face customer service

Order Processing — Processing orders and scheduling installation work

Stock & Delivery Control — Checking deliveries against paperwork and maintaining stock accuracy

Branch Operations — Ensuring the branch runs efficiently and professionally

Manual Handling — Some heavy lifting involved as part of the role

Essential Skills & Experience

Supervisory or Management Experience

Sales & Customer Service Background

Strong Communication Skills

Workload Prioritisation

IT Literacy

High Attention to Detail

Team‑Focused Approach

Full UK Driving Licence (up to 3 points acceptable)

Posted 2026-05-18

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