Senior Manager, Product - Customer

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Senior Manager, Product – Customer, leads the roadmap definition, development and ongoing management of Customer and Customer Data platforms and tools within the Domain, bridging the gap between business needs and technical requirements. You will be responsible for defining and delivering business capability to realise business value, owning the roadmap and working closely with the development teams and business stakeholders to deliver high-quality Customer solutions. The role works in partnership with business experts and technology teams to identify & implement solutions to meet the needs of our evolving business. You will lead a team of business analysts and work in close partnership with solution architects, project management and development teams as well as the business.

RESPONSIBILITIES

• Understand Burberry’s strategic objectives and their alignment to business capability maturity within your domain

• Delivery of products to meet strategic objectives within defined budget

• Deeply analyse end user needs, business capability impact and develop business cases to address them with measurable impact to drive capability maturity

• Develop a comprehensive product roadmap to deliver business goals with defined KPI's achieving one or more of revenue growth, operational cost reduction or legislative compliance balancing new capability delivery with ongoing platform evolution

• Define and analyse metrics that inform the success of products

• Establish shared vision across the company by building consensus on priorities leading to product execution

• Own the overall relationship with vendors within their domain incl BAU budgets, product roadmaps and innovation

• Ability to communicate findings clearly to both technical and non-technical audiences

• Work cross-functionally and with the architecture and development teams to bring and integrated product offering to end users

• Build and manage a backlog of user stories/requirements and prioritise for delivery

• Maximize efficiency in a constantly evolving environment using Minimal Viable Product delivery, and rapid prototyping

• Design experiments, analyse patterns and trends, and optimize existing products

• Strong analytical background, data driven reasoning, and ability to understand key performance drivers

• Identify new opportunities and their applicability to Burberry to drive innovation and continuous improvement

• Understanding of the most recent trends across Customer technology within Retail

PERSONAL PROFILE

• Must be able to communicate effectively in both technical and business settings.

• Self-motivated, creative, passionate

• Able to excel in a fast-paced, dynamic environment

• Must have excellent written and communication skills and be detail oriented

• Strong problem-solving skills and ability to logically analyse complex requirements, processes and systems to put solutions in place

• Proven experience in product management or senior business analysis, ideally with a focus on Customer platforms

• Ability to interact with and understand technical subjects and emerging technologies and their relevance to the marketplace

• Experience working with architecture, design, engineering teams, vendors, and offshore development to deliver end to end products

• Experience managing small to medium sized teams

• Experience in the Fashion/Retail industry and strong business understanding of the Customer domain

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.