Middle Office Assistant
The role, Middle Office AssistantYour responsibilities will include:
- Supporting the onboarding and ongoing administration of internet banking users.
- Assisting with the opening, maintenance and closure of customer accounts.
- Responding to client enquiries and liaising with Relationship Managers on account-related matters.
- Supporting day-to-day banking activities including payments, standing orders, time deposits and statements.
- Assisting with payment investigations and resolving operational queries.
- Supporting the maintenance of Standard Settlement Instructions and banking records.
- Assisting with SWIFT-related RMA activities.
- Providing operational support to Trade Finance and Treasury teams, including transaction workflows and supporting documentation.
- Producing and reviewing operational reports and data.
- Supporting departmental reconciliations and maintaining accurate control records.
- Assisting with internal and external audits.
- Helping to maintain operational procedures and identify opportunities for process improvement.
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