Sales and Service Beauty Specialist
- Contribution to turnover of store through active selling.
- Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.
- Develop your knowledge of the after sales support processes.
- Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge and be confident in selling all metiers.
- Be aware of commercial objectives, particularly around your metier on a larger scale.
- Provide qualitative feedback on the product and service to the store management and merchandising teams.
- Deliver an outstanding service to clients.
- Ensure strong and professional customer communication during selling ceremony and in after sales.
- Consistently accurate CRM capture and recording of client data.
- Hold an exemplary solid, active and local client base.
- Alongside the management, look after client special orders and ensure thorough communication with client and colleagues throughout the process.
- Provide expert advice & knowledge on your metier to your clients and colleagues.
- Consistent communication with key stakeholders in head office, in relation to your metier.
- Establish and keep up VM related standards.
- Maintain and develop a thorough mix of own metier.
- Support in 'KB' Management whilst also supporting the entire store objectives by metier.
- Support with buying on adhoc basis.
- Start building communication with key people external to the store
- Support new comers and become a 'Go to person' in the store.
- Exceed in your additional responsibilities for your metier.
- Participate in the morning brief.
- Take full responsibility of cycle count results within your metier and come up with solutions to enhance and improve.
- Gauge the trends amongst competitors for your metier.
- Support VM team and store management in making commercial decisions related to in store VM.
- Work in line with store and company commercial objectives
- Active participation in various store communications.
- Demonstrate excellent communication skills - both verbal or written.
- Maintain store standards and become familiar with daily procedures.
- Ensure merchandise is handled with care and consideration.
- Adherence and upholding of House procedures
- Maintain and uphold VM standards
- Be fully aware of stock levels within your metier and ensure timely replenishment and organisation
- Successfully participate in and complete any training provided.
- Provide metier and product updates in daily briefs
- Support in in-house training (i.e.) H Immersion.
- Demonstrate good team spirit in the workplace and act as a team player.
- Show warmth, empathy, and confidence in decisions making
- especially with objections
- Stays calm and under pressure whilst also being adaptable and versatile
- Act as a true ambassador of the House
- Hold a high level of personal standards and take initiative where necessary
- Have an ability to challenge and constructively question the norm
- Show resilience and composure
- Show dependability (e.g.) in stock takes, VM changes etc.
- Problem solving capabilities
- Inspire and motivate through attitude and actions
- Lead by example in demonstrating exceptional service standards - actively showing warmth, generosity and simplicity in client interactions to contribute to sales and service in store
- Entrepreneurial skills
- Influential skills
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