Housing Advice & Early Intervention Officer
Job Category: Housing
Location: Laurence House, Lewisham Council
Hours Per Week: 35.00
Start Date: Immediate Start
End Time: 17:00
Salary: £18.28
Main Purpose of the job:
• To act as the first point of contact for clients and others presenting to the service.
• To undertake initial triage assessments to identify support and housing need for clients who may be vulnerable with complex needs.
• To provide an efficient, person centred, information, advice, guidance, intervention, assessment, assistance and practical support service to residents, enabling them to make informed choices in relation to their housing needs and signpost as necessary.
• To carry out holistic assessments of housing, health and social care needs, providing appropriate interventions and referrals, with the aim of minimising avoidable escalation to homelessness and use of higher level statutory and crisis service provision.
• To provide advice information and assistance in regards to housing options and services available.
• To coordinate referrals to other services where appropriate. To ensure that all client details are logged and updated accurately.
• To carry out administrative duties to ensure efficient service delivery.
• Knowledge of housing related support services
• Knowledge of the housing options approach to homelessness prevention.
• Knowledge of the support needs of vulnerable adults in housing need. Knowledge of support services available to vulnerable adults.
• Good Knowledge of the Homelessness Reduction Act 2017 (as amended) Aptitude:
• Analytical thinking and judgment
• Managing self and relationships with others
• Creativity and innovation
• Personal effectiveness
• Ability to deliver excellent customer service outcomes for clients. Skills:
• Ability to focus on service priorities in a pressurised and high-profile environment.
• Ability to apply the principles of diversity and equality in service provision.
• Ability to build up and maintain a network of external contacts who can help achieve service goals.
• Ability to use IT systems to support the achievement of goals.
• Ability to develop new ideas and practically implement them to solve problems and bring about improvements to services and resources.
• Excellent communication and customer care skills
• Excellent communication skills- verbally and written.
• Experience of working with vulnerable customers
• Experience of working within an outcome focused service Experience of working with IT systems.
• Experience of carrying out administrative duties for a service. Experience of dealing with and managing challenging behaviour. General Education:
• Good level of general education
• Personal Qualities
• Motivated, adaptable and accurate
• Able to influence others.
• Able to work as part of a wider, corporate team.
Recommended Jobs
Channel Marketer
Overview A global quantitative investment management firm is currently looking to appoint a Channel Marketer to join its London-based team. The Marketing team is responsible for brand managemen…
Mental Health Social Worker (SWL2)
Job Category : Social Care – Qualified Location : Park Avenue (65c), Enfield Council Hours Per Week : 35.00 Start Date : Immediate Start Start Time :09:00 End Time :17:30 Salary : £23…
Strategy Director - Loyalty Consulting
Collinson is the global leader in travel experiences and customer engagement, a business that builds loyalty 500 million times a day, across 140 countries, for some of the world's most ambitious bran…
Business Intelligence Engineer (AWS / AI Exposure) - 14793
Salary: £To be confirmed on application (our client has asked for this not to be advertised). Location: Swindon or London (Hybrid – once a month max)
Actors And Actresses Aged 18-25 For Restaurant Shoot On Wednesday 10th Of June Paid £250
We're casting for Actors and Actresses Aged 18-25 for a fun social content shoot in a restaurant. Must be ok eating meat as working with food on set. Location: London - TBC On Wednesday 10th O…
Assistant Manager
Job Details Restaurant Assistant Manager Join the Giggling Squid Family – Where Passion, People & Thai Food Come Together Giggling Squid is the UK’s largest Thai restaurant group and still…
Band 7 Locum Cardiac Physiologist - London
Job Title: Locum Cardiac Physiologist Banding: Band 7 Location: London Working Hours: Full-time Start Date: ASAP Rate: £50 – £55 per hour Duration: 3 months The Clinical Phys…
Technical Support Officer
ROLE PURPOSE : Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service …
Computing Teacher - Progressive and Supportive School -...
Computing Teacher – Progressive, supportive and inclusive comprehensive school – Barking Our client is seeking a motivated Computing Teacher to join a progressive and supportive comprehensive schoo…