Quality Manager

Role overview:

Quality Manager
Waterloo - Hybrid Working
Full Time
Fixed Term Contract (12 Months)
Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The Quality Manager will play a critical role in shaping and embedding robust Quality processes that supports our ambition to deliver best-in-class products and services that are Right First Time. Reporting to the Head of Engineering, this role will lead the development and implementation of quality standards, drive continuous improvement, and ensure compliance across internal teams and external partners, including third-party onshore and offshore delivery teams.

Role overview:

• Own and evolve Quality processes to support consistent, predictable delivery across all product and service lines.
• Define and implement quality standards, procedures, and specifications aligned with Currys’ strategic goals.
• Manage quality assurance across third-party delivery partners, both onshore and offshore, ensuring alignment with Currys’ standards and expectations.
• Collaborate with Engineering, Delivery, and Vendor teams to embed quality practices from ideation through to launch.
• Ensure all products and services meet internal quality benchmarks and external regulatory requirements.
• Ensure suppliers align with Currys’ quality expectations and compliance standards.
• Drive the adoption of modern quality metrics and reporting frameworks to enable data-driven reporting.
• Coordinate environment utilisation, provisioning with internal delivery colleagues and partners.
• Produce clear environment improvement roadmaps based on learnings from active programmes in test.
• Maintain clear documentation and change control processes to support audit readiness and traceability.
• Contribute to, and drive adoption of the advancement of the Currys Quality Standard and Principles

Required Skills & Experience:

• Proven experience (3+ years) in a senior quality role within a commerce, regulated or high-compliance environment.
• Strong understanding of quality assurance methodologies, compliance frameworks, and continuous improvement practices.
• Demonstrated ability to lead cross-functional teams and influence stakeholders across technical and non-technical domains.
• Experience managing third-party delivery teams across multiple geographies, including offshore and nearshore models.
• Excellent communication skills, with the ability to translate complex quality concepts into actionable insights.
• A pragmatic, delivery-focused mindset with the ability to balance governance with agility.
• Demonstrable experience of managing multiple high value programmes concurrently, and exercising pragmatic self-prioritisation to focus on the right areas.
• Ability to operate at a details-focussed level where required but report at a management level highlighting key take-aways.

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.