Business Analyst- 12 month FTC

The company

At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates. 

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way. 

The Role

The Business Analyst helps shape and deliver new technology implementations that progress and enhance our excellent service offering. You will work closely with the rest of the Technology team and other business units to gather business requirements and provide fully documented and actionable insights into process changes and technology improvements. Your role will support the Senior Programme Manager and other members of the Delivery team to advance technology across the full customer and product lifecycle.

Key Responsibilities

• Organise, facilitate and document requirements gathering sessions with multiple stakeholder groups

• Work closely with stakeholders to identify current and future state processes, systems and configuration
• Provide quality, standardised documentation of requirements that are easily translated into actionable tasks for implementation or development.
• Devise solutions to business problems and business improvements
• Work closely with the wider technology team to develop and document User Stories and project tasks for delivery.
• Define acceptance criteria and what success looks like
• Author, update and maintain documentation of systems processes
• Provide regular status reports to relevant stakeholder groups
• Work closely with QA to help develop and document rigourous and thorough test plans along with acceptance criteria
• Produce functional designs for technology tools used within the business
• Evaluate, analyse and advise on upstream and downstream technology and process impacts from proposed business requirements for new systems or changes to existing systems

Requirements

• 5+ years experience as a Business Analyst working in complex technology environments
• Experience of systems development and integration projects with budgets of £100k to >£1mln
• Proven experience in generating high quality documentation and reports for multi-disciplinary teams
• Track record of working with high-performing technical teams to shape and implement complex projects
• Ability to work with non-technical stakeholders to gather requirements and translate information into actionable insights
• A-level/equivalent (degree desirable)
• Extensive business requirements gathering and documentation skills
• Ability to work with all levels of stakeholders
• Experience or working closely with Project managers and QA Testers
• Desirable to have experience of Salesforce, SAP, DevOps, Microsoft Azure
• Highly detail orientated and analytical
• Confident, organised and able to facilitate group sessions
• Ability to multi-task and work to tight deadline
• Resilient and calm under pressure
• Dynamic, with a positive attitude
• Highly collaborative, with strong interpersonal skills
• Able to adapt to different audiences and situations
• Excellent written and verbal communication skills
• Excellent planning, sequencing and co-ordination skills

Benefits

At The Office Group, we know that work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;

• Flexible working hours
• Hybrid working
• 28 days annual leave
• Birthday Leave
• 2 weeks work from anywhere
• Annual leave purchase scheme
• Healthshield
• Study support
• 5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at Fora Cafes