Client Operations, Account Executive (FTC until End of...

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.


Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the role

We are looking for an Account Executive to come and join the team on a fixed term contract until end of March 2026. As part of our Travel Experiences operations team, you will provide operational support to one of our key clients in the EMEA region. This involves supporting the Client Operations team with day to day activities, tasks and projects to build a strong relationship with our client.

Key Responsibilities

• Provide administrative support to the Account Managers as and when required.
• Production of monthly membership and visit billing information.
• Investigation of disputes and complaints with resolution to a satisfactory outcome.
• Creation and distribution of account information, management information and reporting.
• Maintenance of the client program, adding card holders, renewing card holders, creating whitelists and blacklists.
• On-boarding of clients to agreed implementation specifics and timelines.
• Build a good level of knowledge of the operational, systems, contractual and financial aspects of your accounts.
• Process stock orders, following a good-practice Sales Order Process (including ensuring invoicing is carried out correctly in line with contractual agreements).
• Maintain a strong awareness of good practice business processes and policy compliance.
• Where directed create, produce and analyse account information, MI and reports in a meaningful way.
• Follow business processes when participating in testing of new deals, implementations or developments.
• Ensure internal documentation contains up to date Client and Deal information and can be used as a point of reference by all areas of the business.
• Perform any ad-hoc tasks and requests that arise in providing administrative support to the Client.

Knowledge, skills and experience required

• Experience working in a client facing account management role or an administration role.
• Account support/admin/management experience, gained within any sector.
• Ability to engage and communicate across diverse internal & external audiences.
• Ability to work under pressure, to tight deadlines.
• Basic data analysis, data consolidation and reporting experience.
• Experience in managing complaints.
• High level of numeracy and computer literacy (MS Office).
• Excel skills and experience

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]