Director of Service Charges

Are you a strategic leader passionate about delivering outstanding, customer-focused services in the housing sector? Southern Housing is seeking a Director of Service Charges to drive performance, compliance, and innovation across our service charge and managing agent operations.

As a key member of our Leadership Team, you’ll set the strategic direction for service charge transformation, Section 20 administration, and external managing agent performance, ensuring we remain sector-leading and financially sustainable. You’ll champion operational excellence, maximise income, and maintain high resident satisfaction, all whilst living our HEART values.

What you’ll need:

• Expertise in service charge budgeting, forecasting, reconciliation, and audit processes
• Deep understanding of Landlord and Tenant Act 1985 & 1987, RICS Service Charge Residential Code, Leasehold and Freehold legislation and Health and Safety legislation as it pertains to properties.
• Proven leadership experience, managing cross-functional teams and driving performance to ensure the efficient collection and accurate reporting of service charges.
• Excellent financial acumen, with experience in budgeting, cost forecasting, and financial reporting to ensure service charge recovery and adherence to financial targets.
• Ability to set strategic direction and lead teams to deliver this, with effective performance management, delegation, coaching, and risk management.
• Degree level or equivalent through relevant training/ experience
• Housing professional qualification CIH, IRPM or ARMA accreditation

In your supporting statement, it is important that you address how you meet the above criteria providing real examples.

Closing date: 30th October 2025 at 23:59 (We may close the advert early if we receive a suitable number of applications).

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you:

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.