Support Engineer (London) — Phaselab
Support Engineer Phaselab
Location: London
Type: Full-time
Salary:
About Phaselab
Phaselab is the leading eDiscovery platform for in-house legal and privacy teams. We save teams thousands of hours with tools for document production and redaction. Were a Seed stage startup but are already working with some of the largest companies in the world and are more than doubling the business every quarter.
The Role
Were looking for a Support Engineer to help us support our growing customer base in the UK and Europe. Youll report directly to our CEO and work closely with our entire team to ensure our customers are getting the most out of our products. This is a high-ownership high-impact high-growth role where youll directly shape the future of the business and will have the opportunity to build out how we support our customers going forward. Youll touch every part of the customer lifecycle and have opportunities to grow in both customer-facing and technical directions.
What Youll Do
Be the first line of defense for customer tickets and questions
Help with customer onboarding and training
Build scalable systems for customer support including our internal knowledge base
Channel customer feedback to our product development team
What Were Looking For
Proven interest in learning and teaching: Youll be educating customers every day and learning about our product and technical systems.
A passion for software products and an interest in diving into the technical weeds on them.
Great written and spoken and communication skills to enable you to communicate well with customers.
Ability to juggle multiple priorities across competing customer requests
Interested in the sort of rapid growth that only early stage startups can provide.
Extreme ownership and attention to detail. Youre a person who never drops balls.
A bias for action: You ship fast and iterate based on feedback.
(Optional) Knowledge of the Privacy or Legal fields.
(Optional) Coding knowledge and interest in growing your coding skills
Why Join Us
Impact: Your work will directly shape the future of the company.
Growth: High ownership deep collaboration with company leadership and customers. Potential to grow into new roles and scopes as the company grows.
Speed: We move fast ship often and value autonomy.
Culture: Our team is kind collaborative inquisitive and inclusive and we want to keep it that way. We have high standards for quality and ethics and help each other learn in order to reach our objectives. We think technology is best built by teams with a diversity of background thought and experience.
Every team member is a human first and we strive to create a culture and environment that supports your career goals and respects all of the hats you wear in life not just the ones that earn you a paycheck.
Our Team
We were founded in 2023 by SaaS and data experts. Josh (CEO) lead Chartbeat as CTO to $70M ARR and exit. David (COO and Head of Product) lead Cortico (MIT spinoff) from 0->1 as COO.
Recommended Jobs
Management Consulting Manager - Energy
Job Description Role: Management Consulting Manager Location: London Career Level:CL7 - Manager Accenture is a leading global professional services company, providing a broad range of s…
CRM Manager - COAT Paints
CRM Manager – COAT Paints Rewarding Salary + Benefits Soho, London – Hybrid Full Time We’ve teamed up with the exciting paint brand COAT Paints, who are now in the market to secure a CRM …
PA to CEO
Personal Assistant to CEO As Personal Assistant to the CEO, this role provides high-level executive and personal support within a fast-paced creative environment. It requires exceptional organisat…
Hourly Paid Lecturer - Foundation Degree in Business...
Location: London College of Contemporary Arts (LCCA) | London (Tower Hill & Aldgate) Hours: Part-time Work Pattern: Weekend teaching required (Saturday and/or Sunday) New Year, New Career…
Floor Manager
£37000 - £42000/annum Full time NEW We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make lif…
Associate Publisher
Fri, 01/30/2026 - 00:45 Job Title: Associate Publisher Location: London - Hybrid Working About Springer Nature Springer Nature is one of the leading publishers of research in the world. We pu…
Proactive Sales Executive
Pro Active Sales Executive Calling all Sales People, Ex Property or Block Managers with the desire to succeed!!!!! This is a fantastic opportunity for a Sales Executive who is looking to work within a…
Benefit Officers G4
Job Category : Revenue & Benefits Location : London Borough of Havering Hours Per Week : 35.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:30 Salary: £23.68 Candi…
Bar Waiter
As a Bar Waiter/Waitress at Sofitel London St James you will deliver exceptional food and beverage service across the hotels award-winning outlets including the St James Bar. You will ensure a consis…
Senior Product Manager - Strategy
Job Description At Aristocrat, the Senior Product Manager, is essential in driving forward the company’s worldwide gaming product approach. This role partners closely with senior leaders across th…