Support Engineer (London) — Phaselab

Support Engineer Phaselab

Location: London

Type: Full-time

Salary:

About Phaselab

Phaselab is the leading eDiscovery platform for in-house legal and privacy teams. We save teams thousands of hours with tools for document production and redaction. Were a Seed stage startup but are already working with some of the largest companies in the world and are more than doubling the business every quarter.

The Role

Were looking for a Support Engineer to help us support our growing customer base in the UK and Europe. Youll report directly to our CEO and work closely with our entire team to ensure our customers are getting the most out of our products. This is a high-ownership high-impact high-growth role where youll directly shape the future of the business and will have the opportunity to build out how we support our customers going forward. Youll touch every part of the customer lifecycle and have opportunities to grow in both customer-facing and technical directions.

What Youll Do

• Be the first line of defense for customer tickets and questions

• Help with customer onboarding and training

• Build scalable systems for customer support including our internal knowledge base

• Channel customer feedback to our product development team

What Were Looking For

• Proven interest in learning and teaching: Youll be educating customers every day and learning about our product and technical systems.

• A passion for software products and an interest in diving into the technical weeds on them.

• Great written and spoken and communication skills to enable you to communicate well with customers.

• Ability to juggle multiple priorities across competing customer requests

• Interested in the sort of rapid growth that only early stage startups can provide.

• Extreme ownership and attention to detail. Youre a person who never drops balls.

• A bias for action: You ship fast and iterate based on feedback.

• (Optional) Knowledge of the Privacy or Legal fields.

• (Optional) Coding knowledge and interest in growing your coding skills

Why Join Us

• Impact: Your work will directly shape the future of the company.

• Growth: High ownership deep collaboration with company leadership and customers. Potential to grow into new roles and scopes as the company grows.

• Speed: We move fast ship often and value autonomy.

• Culture: Our team is kind collaborative inquisitive and inclusive and we want to keep it that way. We have high standards for quality and ethics and help each other learn in order to reach our objectives. We think technology is best built by teams with a diversity of background thought and experience.

Every team member is a human first and we strive to create a culture and environment that supports your career goals and respects all of the hats you wear in life not just the ones that earn you a paycheck.

Our Team

We were founded in 2023 by SaaS and data experts. Josh (CEO) lead Chartbeat as CTO to $70M ARR and exit. David (COO and Head of Product) lead Cortico (MIT spinoff) from 0->1 as COO.