Desktop & Infrastructure Support Manager
- Lead and develop the 2nd Line Infrastructure team
- Oversee incident, problem, and change management
- Support complex technical escalations
- Drive service improvement and operational excellence
- Contribute to infrastructure roadmap and automation initiatives
- Experience managing 2nd/3rd Line teams in enterprise environments
- Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
- Proficient in PowerShell (Terraform a bonus)
- ITIL knowledge and relevant technical certifications
- £80K - £90K basic salary
- Hybrid - London (3 days per week)
- Discretionary bonus
- Excellent pension contribution (up to 17%)
- Private healthcare
- Excellent additional lifestyle and health benefits
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