User Researcher - Government, Design, Agile, Digital, User Story , London, Hybrid

User Researcher – Government, Design, Agile, Digital, User Story , London, Hybrid

Our Client within the Public Sector requires a proven User Researcher to work within a multi-talented Agile team of designers and developers to turn user research findings into stories and actions that lead to valuable product and service features

Your role will consist of planning, designing and carrying out research activities with users that help the team get a deep understanding of the people that uses our government services.

Working with lead user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service

Fostering a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs

Managing and mentoring user researchers and junior user researchers to ensure quality of research, and drive improvements in practice.

Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital government services (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).

Designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a service

Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results.

Designing, executing and analysing quantitative surveys.

Skills and experience

Demonstrable knowledge, experience in and passion for user centered design practices for web, service or software development.

experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.

experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.

strong understanding of strengths and limitations of different research methods.

Proven experience of presenting user research findings in a wide variety of formats and contexts.

Proven experience introducing and establishing user research practices in an organisation.

Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services

Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Interviews will take place next week, so please apply immediately to be considered for this exciting contract role or call Bangura Solutions to discuss this role further.