Client Service Lead (12 Months FTC)

Description

Position at EssenceMediacom

Client Director/Client Services Lead (12-month FTC)

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About EssenceMediacom: A Leading WPP Media Brand

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

We are looking for a sharp, strategic, driven and highly experienced person to take on a role as a Client Director running the BT Business account and internal team based in London.  You will build trusted partnerships with key stakeholders across BT’s leadership structure, understanding their business, understanding them as people and understanding the environment in which they operate. You will help create and foster an environment which marries client objectives with high quality thinking and great, timely work output executed across a range of specialised practice teams, all in service of realising the client’s market-leading ambitions.

You will be working with a team of experienced marketing professionals, working closely with senior clients to define strategy, plan media and execute high-performing brand and direct response campaigns across a range of products. You have ultimate responsibility for maintaining the overall health of the client relationship, devising and executing growth plans, and leading the OpenConnect team consisting of over 30 employees, with a primary focus on  motivating the team and promoting a happy, healthy & high performing team culture.

Our relationship with this key client has a huge focus on growth and digital transformation, but the role will also orchestrate the delivery of a very high volume of fast turnaround multi-channel campaigns. You will be responsible for overseeing and providing strategic input for the brand into the B2B space, the successful delivery of major campaigns, as well as ensuring growth of the Demand Generation (DR) activity, working with media specialists to interrogate, build on and implement econometric learnings.  You will also be responsible for driving growth through incremental opportunities. 

Whilst the majority of your time will be spent working with clients and collaborating closely with those working on the business, both across OpenConnect and the client, you will also be expected to work with the existing Client President and wider CS team to own the commercial management of the business. You will take complete responsibility for managing the client P&L and providing accurate forecasts, whilst making recommendations for how the business is resourced and supported.

The Client Director role is a very senior role within the agency, and as such you will be expected to provide leadership above and beyond the primary client engagement, also acting as stand-in, alongside the other CDs, for the Client President where necessary.

We are looking for people with very high EQ & IQ, who can passionately represent OpenConnect & ensure outstanding delivery to our clients, build our profile in the market and create new opportunities. This is a unique opportunity to join a fast-growing, dynamic team which is already doing industry-leading, breakthrough work for exceptional clients.

Skills and Experience

• At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust .
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise .
• Extensive experience across all channels including digital and offline
• An understanding of the UK marketplace and its key media owners
• A proven track record in defining and leading large client relationships and marketing campaigns on fast moving accounts; experience working on clients from the B2B is desirable
• Exceptional presentation skills, with experience of presenting and securing buy-in at the highest level
• A passion for all things digital combined with a drive to stay up-to-date on the latest industry trends and news
• Demonstrated ability to work under pressure, meet deadlines and deliver results

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

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