Night Front Desk Associate
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Role
We are currently looking for a Night Front Desk Associate to join our Front Office team at Rosewood London. Our Night Front Desk Associates are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized guest service. This role offers a working schedule of four consecutive nights from 9.30pm to 8.00am followed by four consecutive days off.
Key expectations of this role are
• Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by being intuitive, refined and engaging.
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
• Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
• Ensuring a smooth operation of the night by being aware of all information included in the memo folder and taking part in handover.
Profile
• The ability to work in a team and build relationships with others.
• Having a real passion for guest service and taking ownership of the guest experience.
• Being organised and proactive in managing your tasks.
• Having an engaging presence.
• A good understanding of the function of property management systems (Opera).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
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