Senior Manager, Creative Operations

Job Title: Senior Manager, Creative Operations

Location: London (Hybrid role – at least 2 days per week in our London office)

Reporting To: Creative Director

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House

• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury

• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Senior Manager, Creative Operations to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

The Senior Manager, Creative Operations is a central role in the Monica Vinader Brand function. You are the operational architect and "chief of staff" for the full brand team; transforming seasonal strategy into clear, sequenced action and ensuring every project lands on time, on brief and on budget.

You are a planner and communicator first. You think in seasons and systems, not individual briefs. You take the GTM calendar and translate it into a detailed creative action plan months in advance; shoot schedules, resource plans, milestones and briefs, so the team is always working ahead. You build the processes that make this possible and document them so there is clarity across the function and wider business.

Communication runs through everything you do; upward to the Creative Director, SVP Brand and Executive Team; cross-functionally to Growth, Retail and Product; to your direct reports and the wider Brand team. Everyone always knows where things stand, what's coming next and what's needed from them.

You are joining at a moment of real opportunity. Processes need to be built as we grow, not just improved, and this role is the person who can visualise, plan and build them.

What you’ll do

Reporting to the Creative Director and working closely with the SVP of Brand and AVP Brand Activation, you will own the operational rhythm of the Brand function, lead three direct reports, and serve as the central point of contact for everything the brand team undertakes and produces.

GTM Translation & Seasonal Planning

• Translate the GTM strategy and seasonal calendar into a detailed, sequenced creative action plan well ahead of each season: shoot schedules, resource requirements, brief timelines, review milestones and delivery dates.

• Lead weekly, seasonal and annual capacity planning with the CD and Brand peers; match team bandwidth to the pipeline before the season begins, flagging gaps and risks early.

• Partner with the Senior Integrated Marketing Manager to keep creative planning in sync with GTM plan.

• Map both Creative and Brand Activation projects into the master calendar so no workstream runs in isolation.

Communication & Stakeholder Management

• Build dashboards and tools that enable self-service across the business; so channel leads can access project status and asset updates without creating bottlenecks.

• Push back constructively on ad hoc asks that conflict with priorities; present trade-off options to senior leadership and hold channel partners to briefing deadlines.

• Share a weekly operational update highlighting milestones, upcoming reviews and any risks or decisions needed.

• Circulate decisions and next steps after key meetings; ensure pre-reads are linked in advance of all reviews.

Process Building & Workflow Optimisation

• Audit current creative workflows from day one; identify gaps and build documented processes where structure is currently missing.

• Write SOPs for all core workflows: brief intake, shoot production, post-production, asset distribution and stakeholder reviews.

• Own Monday.com for the creative department — the definitive platform for timelines, project tracking, brief management and status updates.

• Continuously identify and remove inefficiencies; protect creative capacity for the work that matters most.

Product Content Planning & Full Coverage

• Ensure every product need is in the content plan — from campaign imagery through to ecom photography and partner assets.

• Lead the product selection process for content capture; partner with channel leads to build shot lists that deliver across all needs in the most efficient way.

• Identify reuse and retouching opportunities to maximise asset value and minimise cost.

• Set and manage usage rights ahead of capture, working with channel owners to anticipate future needs.

Team Leadership & Development

• Lead, coach and develop three direct reports — Styling & Production Lead, Retoucher and Content Coordinator — with clear expectations, regular 1:1s and genuine investment in their growth.

• Cascade work with clarity so the team always understands the ask, the deadline and the context.

• Own the full freelancer lifecycle: sourcing, contracting, briefing, delivery and reconciliation.

Creative Budget Ownership

• Own the annual creative budget with the Creative Director: plan future spend, track actuals and reconcile as the year progresses.

• Build shoot cost forecasts in pre-production; track actuals throughout and escalate risks early.

• Flag budget pressure and scope creep proactively with clear options for senior leadership.

Asset Management & Distribution

• Oversee Picturepark: ensure all approved content is correctly filed, tagged and accessible, and out-of-rights content is archived promptly.

• Proactively distribute assets to the right teams at the right time rather than waiting to be asked.

Innovation & Continuous Improvement

• Explore new tools, technologies and AI solutions that could improve workflow; bring concrete recommendations to the senior team.

• Stay current with best practice in creative operations and bring external thinking into the function regularly.

What you’ll bring

This role is aligned to the Senior-Level expectations in Monica Vinader's Capability Framework.

Connect & Empower — You communicate proactively in all directions, building trusted relationships across the business. You create the systems and rhythms that keep every stakeholder informed without being asked, and you invest genuinely in the growth of the people around you.

Drive & Deliver — You translate plans into detailed operational schedules well ahead of need. You manage competing demands confidently, protect your team's capacity for the highest-value work, and escalate risks early with options ready.

Grow & Adapt — You raise concerns constructively and commit fully once direction is agreed. You are energised by building structure from scratch and comfortable operating without existing process to fall back on.

Master & Apply — You are the subject matter authority on creative operations and project management. You have deep Monday.com and DAM expertise, apply AI and emerging tools to improve efficiency, and bring external best practice into the function regularly.

To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial

• Collaborate openly with humility, honesty, and humour

• Embrace learning, teaching, and personal growth

• Stay resilient, adaptable, and self-motivated in a creative environment

• Speak up when you don’t know—and act fast to figure it out

Additional Requirements

Ability to document your authorisation to work in the United Kingdom

Travel Requirements

Occasional travel to our Norfolk office may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.