Executive Lounge waiter (In Room Dining) - JW Marriott Grosvenor House London

Executive Lounge waiter (In Room Dining)

JW Marriott Grosvenor House London

At JW Marriott, we believe that when our people feel their best, they are empowered to bring their best to others. Here, you are encouraged to be present, bring your authentic talents to your work, and find purpose in the difference you make for guests, associates and the communities around us. Join a team where thoughtful service comes naturally, meaningful moments matter, and you are supported to grow, thrive and make your mark.

As part of the Marriott International family, JW Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The In-Room Dining / Food & Beverage Associate supports the day-to-day operation of In-Room Dining and the Executive Lounge, ensuring exceptional guest service and operational excellence. This role is responsible for delivering food and beverage services, maintaining brand standards, supporting revenue generation through upselling, and contributing to a highly motivated team environment.

What you'll do

• Prepare service areas and ensure the outlet is fully ready for service in accordance with departmental standards and checklists.
• Welcome guests professionally and provide warm, personalised service throughout their dining experience.
• Take food and beverage orders, serve meals and drinks, and ensure guest expectations are consistently exceeded.
• Engage with guests and provide information regarding their stay, hotel services, and local attractions.
• Anticipate guest needs and preferences, responding proactively to deliver memorable experiences.
• Resolve guest concerns using the LEARN model and escalate issues appropriately when necessary.
• Process guest payments accurately, follow cash handling procedures, and maintain billing accuracy through Micros.
• Recommend menu items and utilise upselling techniques to maximise guest satisfaction and revenue opportunities.
• Ensure compliance with food safety, quality assurance, health and safety, and brand audit requirements.
• Maintain cleanliness, proper stock rotation, product storage standards, and a safe working environment.

What you'll bring

• Previous experience working within a Food & Beverage environment.
• Previous experience within luxury and/or high-volume hospitality operations preferred.
• Strong verbal, written, and interpersonal communication skills.
• Positive, professional, and guest-focused approach to service.
• Ability to manage multiple priorities and work effectively under pressure.
• Proactive, reliable, and adaptable approach to work.
• Ability to work independently and collaboratively within a team environment.
• Good level of English proficiency.
• Knowledge of food safety, hygiene, guest service, and cash handling procedures.

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.