Senior Platform Engineer, Observability

At Forter, you'll have the chance to make a direct impact on the developer experience across the company while working with cutting-edge observability technologies and practices. We value innovation , collaboration , and continuous improvement , and we can't wait to see what you'll bring to our team!

About the role:

At Forter, we are looking for a Senior Platform Engineer, Observability with a strong development background and hands-on experience in observability tooling (ELK, Grafana, Prometheus, Honeycomb, OTel etc.) to join our mission of revolutionizing how we observe and troubleshoot our systems. We efficiently handle TBs of o11y data per day with very few incidents.

In this role, you will help shape the future of observability at Forter, building scalable monitoring systems, creating intuitive developer tools, and collaborating with cross-functional teams to ensure our systems are both highly reliable and easy to troubleshoot. We're not just building for today - we're focused on long-term, sustainable solutions that will scale with us as we grow.

Our team is based in London and we have engineers spread across the globe, predominantly in Israel, London and North America.

If you're passionate about observability, automation, and continuous learning , you'll thrive in this role. We believe in the power of collaboration - whether through pairing or thoughtful discussions - and we value individuals who are able to share their passion and knowledge and follow sustainable engineering practices.

What you'll be doing:

• Collaborate on Observability Systems : Help design, build, and maintain Forter's observability, monitoring, and alerting systems, ensuring they meet the needs of over 150 engineers across 20+ teams. They are integral to maintaining high availability (five-nines SLA) and improving our Mean Time to Recovery (MTTR).
• Work alongside another senior engineer to help us complete our migration from our existing ELK stack to our new, more scalable platform that helps engineers easily track and resolve issues, driving faster recovery times and reducing friction. They include Prometheus, Mimir, Grafana , Honeycomb , Loki and Quickwit .
• Collaborate closely with engineering teams to level up their observability, and make the most of the platform we offer with a long-term, sustainable focus.
• Help create a culture of continuous learning both inside and outside the team by leading by example, sharing knowledge, and contributing to team-wide discussions on improving processes and technology.

What you'll need:

• 4+ years of experience in the relevant filed
• You are self-driven , with a passion for building high-quality, sustainable software and enjoy working in a fast-paced environment in a sustainable manner.
• You're an effective communicator , able to explain complex technical issues and collaborate effectively with both technical and non-technical stakeholders in person and remotely.
• You're always looking for ways to improve processes and optimise systems, and you understand the balance between short-term goals and long-term impact.
• You have a growth mindset , embracing challenges as opportunities to learn and develop, both personally and as part of the team.
• Collaboration & Pair Programming : Comfortable working in a collaborative environment, especially with pair programming or code reviews, to share knowledge and ensure the team is aligned.
• Experience with Observability Tools : Hands-on experience with monitoring, logging, and alerting systems such as Prometheus , Mimir , Grafana , ELK , Honeycomb , Loki , Quickwit or similar.
• Development Background : Experience building and monitoring systems using modern programming languages (e.g. Python, Java, JavaScript, Ruby ).
• Cloud Infrastructure & Orchestration : Extensive experience working with AWS , Terraform , Kubernetes , or other cloud platforms and container orchestration tools.

It would be cool if you have:

• Experience with Observability-Driven Development (ODD).
• Experience designing and scaling monitoring and alerting infrastructure for distributed systems, ideally in Kubernetes and AWS.
• Familiarity with distributed tracing (e.g. OpenTelemetry).
• Experience with cost optimisation strategies for observability tools and infrastructure.
• Knowledge of microservices architectures and how to monitor complex, interdependent services.
• Experience with SRE (Site Reliability Engineering) principles and practices.
• Contributions to open-source projects in observability, monitoring, or related areas.

Benefits include:

• Competitive salary and bonus plan
• Restricted Stock Units (RSUs)
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful-it can accelerate revenue growth and strengthen a company's connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where- but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers-ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We're meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data - Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune's Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company's list of "Most Innovative Finance Companies" (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards "New Partner Application Award" (2023)
• Fintech Breakthrough Awards - Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

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