Pensions Team Leader

Coyles

Sutton, Greater London

One of my local government clients is seeking an experienced Pensions Team Leader to provide interim leadership and ensure the smooth running of its Benefits Processing Team. This is a key operational role supporting service continuity and the delivery of high-quality pensions administration.

The Role

You will lead and manage a team of seven staff responsible for front-line communications and pensions administration tasks. The team handles calls, emails, post and processes junior benefits work including refunds, deferred benefits, transfers, and general member queries.

The successful candidate will be responsible for maintaining performance standards, supporting staff, managing workflows, and ensuring the accurate and timely completion of pensions processing tasks.

Key Responsibilities

Manage day-to-day operations of the Benefits Processing Team

Provide direct line management, coaching, and support to 7 staff members

Oversee front-line enquiries via phone, email, and written correspondence

Ensure accurate processing of refunds, deferred benefits, transfers, and related tasks

Maintain service quality, compliance, and operational performance

Contribute to problem-solving, service improvements, and workload planning

About You

Demonstrable experience in pensions administration and benefits processing

Proven line management background, ideally within a public sector or pensions environment

Strong operational understanding of front-line pensions services

Excellent communication, organisational, and people-management skills

Ability to maintain service continuity in a busy environment.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd

Posted 2025-11-24

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