Onboarding and Allocation Coordinator, THE OUT

Onboarding and allocation coordinator

London, UNITED KINGDOM

About us

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

PIVOTAL

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

THE OUT

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

 About the role

With a direct reporting line to the Driver Onboarding Manager, this role will take on the responsibility of organising and overseeing vehicle movements, logistics, driver standards, recruitment and training.

We are seeking applications from candidates with proven experience in fleet and/or Coordinator roles and in providing excellent customer support, ideally within a similar environment.

In the long-term, this role has the potential to be a multi-brand role, working across both THE OUT and Pivotal in a similar capacity and becoming a specialist over both brands.

This role is based at the Carpark in Westfield, Shepherds Bush, and flexibility is needed as this role is required to work on weekends. In order to meet our insurance requirements, employees must be 25 or older.

Requirements

Key Responsibilities

• Supporting with new driver training and shadowing tasks
• Organising delivery and collection of cars from all over the UK
• Engaging and building rapport with drivers
• Training drivers to carry out Hotel, Concierge and Membership bookings
• Ensuring all processes are adhered to; condition reports, vehicle pictures & on time deliveries and collections.
• Provide excellent customer service with outstanding professionalism
• Resolving driver issues and challenges
• Organising and allocating vehicle movements to drivers
• Conducting driver audits and assessments

Skills & Experience

• Highly personable
• Great organisational skills
• Using initiative and problem solving daily
• Building and maintain relationships with drivers and wider teams
• Driving large vehicles when necessary
• Excellent time management and communication skills
• Maintaining professional standards
• Provide exceptional customer service experience through frequent driver training
• Ability to work independently and as part of times
• Available to work on weekends

Technical requirements & experience

• Ownership of a full clean GB or EU driving licence held for a minimum of 2 years
• Previous customer service experience for a luxury brand is a bonus
• Successful applicants will be required to consent to an enhanced disclosure and barring service check (DBS)

Key Relationships

• Fleet and Operations Manager
• Driver Onboarding Manager
• Customer Care Manager
• Customer service and Fleet teams

Benefits

What we offer

● Permanent contract

● Hybrid Working Environment

● 25 days annual leave plus bank holidays with an extra day for your birthday

● 2 additional discretionary days off to be used for volunteer work.

● Competitive Salary with Discretionary annual bonus scheme

● Contributory Pension Scheme

● Health Care Cashplan

● Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures 3 Ltd (Abbey Road, Coventry, CV3 4LF, [email protected]) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission to our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data.