PRODUCT MERCHANDISING & OPERATIONS MANAGER

PRODUCT MERCHANDISING & OPERATIONS MANAGER

COMPANY: FlightStory
REPORTING TO: Head of Product & Ecommerce
LOCATION: London

ABOUT FLIGHTSTORY

We are a media and investment company, and we are on a mission to elevate the stories, build the communities, and support the founders that inspire a happier, healthier humanity. We scale creator-led media, ventures and communities.

ROLE MISSION

We are looking for a highly organised and commercially minded Product Merchandising & Operations Manager to own the operational engine behind our growing product ecosystem.

This role will lead end-to-end merchandising and operational delivery across FlightStory products, including The Diary of a CEO product range.

You will oversee stock management, operational planning, customer experience coordination, supplier and partner management, and product launch execution - ensuring products are delivered efficiently, customer expectations are met, and operations can scale effectively as the business grows.

This is a critical hire that will create operational leverage across the business by freeing senior leadership from day-to-day operational administration and building stronger systems, structure, and accountability across the product function.

KEY OUTCOMES

• Own stock management and inventory planning across all product lines, ensuring strong availability while minimising overstock risk

• Manage operational delivery across ecommerce, fulfilment, customer service, and wholesale channels

• Coordinate external operational partners including customer service and 3PL/distribution providers

• Support B2B and wholesale operations, including distribution relationships and contract coordination

• Ensure successful operational execution of new product launches from planning through to delivery

• Improve operational processes, reporting, and workflows to support scalability and efficiency

• Monitor operational performance and proactively resolve issues across fulfilment, stock, logistics, and customer experience

• Partner closely with ecommerce, growth, and product teams to ensure smooth execution across launches and ongoing trading activity

• Create structure and operational clarity that enables the wider product team to focus on growth and innovation

CORE COMPETENCIES

• Ecommerce operations experience, ideally within a Shopify environment

• Strong stock management and merchandising capability

• Excellent operational organisation and attention to detail

• Ability to manage multiple external suppliers and operational partners simultaneously

• Strong problem-solving skills and calm execution under pressure

• Commercial awareness with the ability to balance customer experience, operational efficiency, and profitability

• Strong communication and stakeholder management skills

• Comfortable operating in a fast-moving, scaling business environment

YOU’LL THRIVE HERE IF

• You enjoy bringing order, structure, and accountability to fast-growing environments

• You are highly detail-oriented and naturally proactive

• You stay positive and solutions-focused when problems arise

• You enjoy balancing strategic thinking with hands-on execution

• You are motivated by improving systems, processes, and customer outcomes

• You thrive in collaborative, entrepreneurial businesses where priorities evolve quickly

IDEAL BACKGROUND

• Experience in ecommerce operations, merchandising, or product operations within a consumer brand or high-growth business

• Experience managing stock, fulfilment, and customer service operations

• Exposure to wholesale or B2B operational processes and contracts

• Shopify experience strongly preferred

• Retail background from large brands would be advantageous

• Experience working with Amazon agencies or marketplace operations is a plus

• Background working with 3PLs, distribution partners, or operational service providers preferred

Job Details

• Employment Type: Full-time
• Location: London (Onsite)